Program Support Specialist, College of Nursing

Location: Chicago, IL

Hospital: RUSH University Medical Center

Department: Faculty Practice CON

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (8:00:00 AM - 4:00:00 PM)

Summary:
The Family Connects Program Support Specialist (PSS) works with a team of nurses to assist in coordinating Family Connects cases, including introducing the program/scheduling home visits to eligible families in the birth hospital, making phone calls to schedule families missed during the hospital visits, and conduct post visit follow-up phone calls with each family for the purpose of monitoring customer satisfaction and tracking referral outcomes. PSSs will work in English and/or Spanish. The individual who holds this position exemplifies the Rush mission, vision, and values and acts in accordance with Rush policies and procedures

Responsibilities:

• Coordinates scheduling of all nurse assignments and manage schedule and client database.
• Assists with in-hospital recruiting as needed.
• Establishes initial contact with families at local birthing hospitals. Successfully engages, recruits, and schedules families for nurse home visits.
• Builds relationships with hospital birth center management and staff including attending meetings, providing educational in-services, and troubleshooting recruitment problems.
• Schedules clients by phone that are missed during in-hospital recruiting.
• Conducts post-visit connection (PVC) phone calls with families, tracks services contacted and received,
and provides re-referrals when necessary.
• Works as an active member of the Family Connects team by attending all regular staff meetings,
Family Connects planning meetings, in-service training, and other meetings as required.
• Coordinates and completes deliveries of items (e.g. diapers, strollers, etc.) to families at their homes throughout the City of Chicago
• Completes other duties and tasks as assigned by Program Director and Nurse Manager.

Required Job Qualifications:
• High school diploma/GED required.
• Excellent verbal and written communication skills with strong attention to detail and multitasking skills.
• Demonstrated ability for collaborative work in a team environment, as well as ability to work independently to meet expected deadlines.
• Ability to accept personal differences, to establish trusting relationships, and to work with culturally diverse populations.
• Must have a personal vehicle and proof of car insurance.

Preferred Job Qualifications:
• Spanish fluency highly desired.

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.