Program Support Staff - Shelter Breakfast

Position Summary 

Hours: 8:00 am – 12:00 pm (4-hour shifts, 5 shifts per week) 
Program dates: Monday-Friday mornings at the end of the overnight shelter shift.

We are looking for reliable, safe, patient, and resourceful Part-time Program Support Staff to provide direct service support to young adults (age 18-25) experiencing homelessness.  

Program Support Staff reports to the Director of Day Programming and Shelter Services within the Direct Services Team. Paid training will be provided.   

Primary Responsibilities  

• Debrief with shelter staff at start of shift  
  


• Oversee chores, laundry, shower access, and lockers  


• Complete communication logs, notes, and reports   


• Ensure safety for young adults and staff – provide presence, reassurance, and support to clients 


• Enforce program expectations throughout the shift, de-escalate conflicts, and respond to emergencies according to policies/protocols.


• Close shelter, exit guests, and ensure space is clean  


• Enter and manage data and enrollments in HMIS  


• Conduct program intakes and make referrals as needed  


• Ensure timely communication (in person and by email, text, and or/phone) with team members, and director as needed


• Stay up to date with new policies, procedures, equipment, and systems  


• Support the overall goals and mission of the Shelter Program, Direct Service Team and Organization 
  

Required Knowledge, Skills & Abilities  

• Min 1 year experience working with young adults in social services setting  


• Demonstrated experience with teamwork, and a willingness to engage in collaborative problem solving  


• Proficient within the PC environment including Word, Excel, and Outlook  

Preferred Knowledge, Skills & Abilities  

• Experience working with overnight/shelter/residential programs  


• Understanding of Trauma Informed Care  


• Proficiency in using HMIS/Bitfocus 


• Knowledge of community resources available to young adults 

Benefits:  

• 25 Paid Time Off (PTO) days per year - prorated depending on start date


• Nine (9) paid holidays each year - New Year's Day, Martin Luther King Day, Memorial Day, Juneteenth, US Independence Day, Labor Day, Thanksgiving Day, Christmas Eve and Christmas Day 


• 403(b) retirement plan 
  


• Employee Assistance Program  


• Commuter Program

New Horizons is an equal opportunity employer and qualified applicants from all cultures and communities are encouraged to apply, especially people of color, members of the LGBTQIA+ community and people with lived experience.

If you have a disability or special need that requires accommodation, please contact Human Resources at [email protected].