Program/Project Manager 4 - Quality Management

Lead the quality section of the quarterly QOR reviews with stakeholders from Operations, Engineering, and Global Quality Analyze quality data to monitor key performance indicators (KPIs) for install and warranty quality to drive accountability within Lam and continuous improvement for trending issues seen across NA regional customers Ensure the voice of the customer on quality is accurately and consistently represented within the region and factory, monitor and update CXL3 metric Drive improvement of the KPIs (cycle times, performance, NCe submission quality, etc.) by collaborating with stakeholders for solutions to meet/exceed customer and Lam expectations Hold service teams (FSEs/FSMs) and functional quality managers (FQMs) accountable for delivering on quality objectives through the established systems Ensure that external nonconformances have valid Problem Descriptions, SAP Damage Codes, and Customer Impact prior to approving the NCe for Factory review Validate 8D quality at D2 (Initial Problem Statement and 1st Why), D4/D5 (Root Cause and Corrective Action Plan) and at 8D closure Ensure successful and timely resolution of customer visible nonconformances to positively impact Lam's customers Influence and enhance Lam's Quality culture by driving and participating in strategic regional and global projects 8+ years in a goal oriented industrial or commercial environment, semiconductor or high technology is preferred BA/BS degree in a STEM field and/or Quality Management Experience as a Project/Program Manager with escalating responsibilities Demonstrable abilities in structured problem-solving methodologies (8D, DMAIC, PDCA), Lean Six Sigma, and other established quality tools Knowledge and application of Change Management methodologies across a global organization Knowledge of/experience working with semiconductor device properties, product development, and manufacturing processes is highly desired Experience in Quality Management, Product Development/Engineering, Manufacturing, or Customer Service is a plus Ability to exercise forward thinking via integration of data analytics and AI applications is highly preferred Self-motivated and influential individual capable of remaining flexible in the face of changing work priorities