Project Administrator-Chinese Speaking

JOB TITLE: PROJECT ADMINISTRATOR

About This Job:

Q-Sourcing
Limited trading as Q-Sourcing Servtec is a manpower management solutions firm
operating in the East African Region in the countries of Uganda, Kenya,
Tanzania, Rwanda, and South Sudan.

On behalf of
our client, we are looking for a competent, skilled, and experienced Project Administrator to work in Nairobi, Kenya

DUTIES & RESPONSIBILITIES:

• Respond to inquiries,
  requests, and complaints from clients and customers through multiple
  channels, including phone, email, physical, chat etc.
  
• Provide accurate and
  timely information, guidance, and assistance to resolve customer issues
  and concerns.
  
• Handle customer
  inquiries and requests regarding product information, pricing, orders,
  delivery, billing, and returns.
  
• Escalate complex or
  unresolved issues to appropriate teams or managers for further
  investigation and resolution.
  
• Ensure service to
  client(s) is offered as per the SLA and within the contracted pricing
  
• Maintain a positive
  and professional attitude in all customer interactions, ensuring a high
  level of customer satisfaction.
  
• Follow established
  procedures and protocols for handling customer inquiries, complaints, and
  feedback, resolving disputes as per B2B contract provisions,
  
• Keep accurate records
  of customer interactions, transactions, inquiries, and resolutions.
  
• Collaborate with
  internal teams, including sales, operations, and technical support, to
  address customer needs and ensure prompt resolution of issues.
  
• Negotiate with clients
  on new business opportunities,
  
• Proactively manage
  business and operational risks,
  
• Provide administrative
  support e.g requisitions, payrolls, recruitment, etc to ensure all project
  stakeholders are adequately facilitated to for timely and in full service
  delivery
  
• Stay updated on
  product knowledge, company policies, and industry developments to provide
  accurate and relevant information to client.
  
• Participate in
  training and professional development activities to enhance customer
  service skills and knowledge.
  
• Prepare timely and
  accurate project reports for clients and internal stakeholders
  
• Overall responsible
  for the financial performance of the account(s) handled
  

KNOWLEDGE,
SKILLS, AND EXPERIENCE:

·         A Bachelor’s degree from a recognized
university in customer/international relations, Engineering or business related
course

·         At least 5 years’ experience is a
similar or closely related role

·         Proven experience in office
administration, customer service, or related roles.

·         Experience working in a medium to
large production/processing/manufacturing company

·         Working knowledge of EHS in the
production/processing/manufacturing industry

·         Strong people management skills.

·         Excellent communication and
interpersonal skills.

·         Analytical, problem solver with a keen
interest in numbers

·         Proficiency in office software

·         Strong organizational skills and
attention to detail.

·         Ability to multitask and prioritize
workload effectively.

·         Experience working in a human resource
outsourcing setting is an added advantage

Interested
and qualified applicants should submit their applications through the link
below.

Note:

Only shortlisted applicants will be
contacted.

Q-SOURCING SERVTEC IS AN EQUAL
OPPORTUNITY EMPLOYER. ANY SOLICITATION WILL LEAD TO DISQUALIFICATION.

Requirements

·         At least 5 years’ experience is a
similar or closely related role

·         Proven experience in office
administration, customer service, or related roles.

·         Experience working in a medium to
large production/processing/manufacturing company

·         Working knowledge of EHS in the
production/processing/manufacturing industry

·         Strong people management skills.

·         Excellent communication and
interpersonal skills.

·         Analytical, problem solver with a keen
interest in numbers

·         Proficiency in office software

·         Strong organizational skills and
attention to detail.

·         Ability to multitask and prioritize
workload effectively.

·         Experience working in a human resource
outsourcing setting is an added advantage