Project Analyst

Requirement: Must live in or near the Metro Detroit area, Michigan.

Public Service Credit union is seeking a Project Analyst passionate about blending technology, process improvement, and data to drive smarter decisions. In this role, you’ll help lead initiatives that enhance operational efficiency and elevate the digital experience for our members and employees, all while supporting a mission-driven credit union that puts people first. 

As a Project Analyst, you’ll lead and support technology and process improvement initiatives across the credit union. You’ll work closely with department leaders, IT teams, and end users to ensure projects are well-planned, effectively executed, and continuously optimized. 

 Essential Duties & Responsibilities

• Plan, coordinate, and support the execution of technology and process improvement projects 
• Facilitate requirements-gathering sessions and translate business needs into clear project requirements and workflows 
• Act as a liaison between IT and operational teams to support business process improvements 
• Assist with system implementations, upgrades, and integrations 
• Lead the rollout and adoption of digital project management and collaboration tools across departments 
• Design and implement automated workflows to reduce manual processes and increase efficiency 
• Evaluate project outcomes for effectiveness, efficiency, and alignment with business objectives 
• Analyze data related to project performance, adoption, and operational impact 
• Build dashboards, reports, and visualizations to support performance tracking and decision-making 
• Deliver actionable insights and recommendations to stakeholders 
• Partner with teams to define success metrics and conduct post-implementation reviews 
• Serve as the subject matter expert for project management platforms and collaborative workspaces 
• Train and support staff on tools, workflows, and best practices 
• Monitor trends in workplace technology and recommend innovative solutions 
• Communicate complex concepts clearly to non-technical audiences
• Perform other duties as assigned

Education & Experience 

• 2+ years of experience in IT support, process automation, systems administration, or a related role (financial institution experience preferred)
• Associate’s degree in IT, Computer Science, Business Technology, or related field OR relevant certification (e.g., Project Management, SharePoint) 

Skills & Qualifications

• Proficiency with Microsoft 365 tools, including SharePoint, Teams, Word, Excel, Outlook, and PowerPoint
• Experience with SharePoint administration and minor coding
• Working knowledge of workflow automation and form-building tools
• Strong project management, communication, and organizational skills
• Data analysis and reporting experience, including dashboards and performance metrics
• Ability to manage priorities, meet deadlines, and work independently or collaboratively

Other Requirements

• High level of integrity, personal financial responsibility, and work ethic
• Strong attendance and punctuality
• Proactive, results-oriented mindset
• Embraces and embodies the PSCU organizational culture and acts as a brand ambassador 

 What we offer

• Competitive wages
• Career Growth / Robust Training Program
• Work Life Balance
• Top quality health insurance (Full Time)
• Paid Time Off (accrued and available for use immediately)
• Paid holidays
• Banking hours / Closed on Sunday’s
• Tuition Reimbursement
• Employer Provided Retirement Benefits
• 401(K) Plan
• Dental & Vision Insurance (Full Time)
• Short & Long-Term Disability (Full Time)
• Life Insurance (Full Time)

Why join us? At PSCU, we are dedicated to our mission of educating, equipping, and empowering both our team and the communities we serve. By joining us, you’ll be part of a culture that listens to your ideas, supports your growth, elevates and celebrates your achievements, cares for your well-being, and serves with purpose. Together, we create a meaningful impact, and we invite you to be a part of our journey!

To apply, please complete the online application and attach an up-to-date resume.