Project Assistant

XLA is looking for a Project Assistant I to support a federal agency in Arlington, VA. This is an onsite position Monday-Friday. 

Salary: $55,000

Duties:

• The contractor shall provide support as a point of contact for the Passport & Visa Program.


• Answers and interview incoming callers to determine the appropriate action to be taken.


• Independently completes special research request. Exchanges and develops information.


• Resolves discrepancies and makes recommendations about conflicting program-related materials.


• Collects program information from technical specialists, enters it into a variety of electronic information systems, searches for related information, and retrieves all relevant data.


• Consolidates the information into presentation format. Sort incoming mail and forwards to appropriate Specialist.


• Meet with the daily courier to sign and pickup passports delivered to the DEA HQS facility.


• Conducts regular interactions with colleagues in order to complete work assignments.


• Assignments are varied in nature yet limited in complexity. Perform other clerical and program support duties as assigned.

General Experience:

• High school diploma


• The position requires practical knowledge of standard procedures in an administrative or technical field.


• Possess skills and diplomacy in dealing with a wide range of callers.


• Skills in listening with the ability to effectively articulate detailed information to the appropriate specialists in a logical and clear manner.


• Ability to organize material into a written format for effective presentation.


• Knowledge of database applications and the ability to easily learn new data bases to input/retrieve data.