Project Coordinator

Fluid creates workspaces and is focused on memorable experiences. At Fluid, we’ve created a place where our employees would prefer to work, and we strive to help our customers do the same. Qualified candidates must be a continuous learner, be agile, and adaptable to prove commitment not only to ourselves but also to our customers. We focus on excellent customer, guest, employee, and brand experiences by providing Fluid Level hospitality.

We believe genuine people make positive, authentic connections with their peers and customers. We applaud candor, work ethic and integrity, and we value a positive, fun atmosphere. To achieve Fluid Level hospitality, Fluid values hiring people based on our 5 core values.

Our core values as are: Genuine - Curious - Creative - Committed - Impactful

Job Summary:

Project Coordinators are responsible for the entire sales order process, including management of customer orders from order entry through project close out. This role provides accurate and timely service to our external customers, and supports our internal account executives. They are the glue that holds our standard processes together, and are an essential part of delivering an exceptional customer experience.

Responsibilities and Duties:

• Communicates with customers regarding order status, scheduling, delivery and installation.
• Assists account executives and designers with pricing, product research and technical order information.
• Coordinates the sales order process by interfacing with manufacturers on order status, lead times, and discrepancies.
• Coordinates the work order process by providing detailed and accurate delivery and installation information to the operations team.
• Maintains master sales order and work order files.
• Manages project close-out, and ensures timely completion of punch-list items.
• Invoices the customer in a timely manner.

 Qualifications and Skills:

• Must have excellent time management skills
• Must have the ability to multi-task
• Possess organizational skills
• Must be able to work effectively in a team
• Process oriented
• Ability to communicate effectively, including writing skills
• Project planning, tracking, coordination and schedule management
• Excellent customer service skills