Project Coordinator

At Otelier, we put data and efficiency at the heart of hotel operations so hoteliers can return to hospitality. As the hospitality software behind every great host, we provide the tools to automate back-office tasks, streamline budgeting and forecasting, and offer crystal-clear insights into property or portfolio performance. Embrace the opportunity to be part of a transformative journey with Otelier, where we harness data to optimize operations, facilitate decision-making, and automate the mundane. This is not just a career — it's a chance to shape the future of hospitality, making data work for the industry, not the other way around.

The Implementation Project Coordinator will be a valued member of the Onboarding team and support customer technical implementation projects for Otelier products. The Implementation Project Coordinator will partner closely with the rest of the Implementation and Onboarding Team as well as cross-functionally with Product Management, Sales, and other teams to ensure successful project delivery.  

 

Responsibilities

• Review project proposals, ensure projects adhere to contract      language, and issue and track project amendment documentation.
• Perform technical support including project scheduling and planning,      earned value management, budget review/cost analysis, and change of scope      impact analysis. 
• Collaborate cross-functionally with Customer Success, Sales, Product      Management, and other internal teams to deliver according to established      project timelines and project governance.
• Work with leadership to prioritize work across projects.
• Communicate any issues, problems, or additional information to      project managers and project stakeholders and recommend solutions. 
• Monitor and evaluate project timeline and activity and report on      progress to project managers and leadership.
• Maintain up-to-date knowledge of products and programs and assist in      the development and maintenance of project methodology.
• Coordinate training of the final customer solution in collaboration      with our Training & Enablement team.
• Identify and share opportunities to improve processes, templates and      tools to scale project management and implementation processes.

• Bachelor’s degree or equivalent experience.
• 1-3 years of project coordinator experience within a SaaS organization.
• Knowledge of project management best practices, methodologies and deliverables, including proficiency using Project Management tools to track, assign and manage tasks.
• Understanding of SaaS implementation, configuration, integration and migration techniques.
• Knowledge of data gathering, validation and preparation techniques.
• Organization and time management skills for managing multiple projects and assignments
• Business and productivity tools such as presentation, document, spreadsheet, project and task management software.
• Preference will be given to candidates with hospitality experience and knowledge of hotel systems (PMS, POS, Accounting, etc).
• Proficiency using Agile Project Management tools to track, assign and manage tasks.

What We Offer (US Benefits) 

• A global workforce with flexible hybrid and WFH options. 
• 401k Plan (Traditional & Roth) with company match. 
• Flexible PTO policy to refresh & recharge. 
• Comprehensive Medical, Dental & Vision plans for you and your      dependents.  
• Paid parental leave when expanding your family. 
• Additional company paid benefits, such as LTD, STD, and life      insurance to give you peace of mind for life’s unexpected moments. 

This position offers a base compensation range of $60,000 to $80,000. This range represents the potential compensation for this role, with actual pay varying based on factors such as the location, skills, experience, and qualifications. Compensation may vary from the stated range. This information is provided to applicants in accordance with state and local laws.