Project Coordinator, Client Services

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

The Project Coordinator supports the Invoice Team, Project Managers, Client Services, and Operations at the SGS Life Science Services facility. The position will provide assistance to a variety of departmental professionals and senior managers. Must be capable of multi-tasking to meet the department's needs and working with multiple managers and assignments simultaneously. Must be able to follow standard procedures, communicate with all levels, and be a strong team player. Follow Training SOP for training and training records

JOB FUNCTIONS

• Establish testing timelines in collaboration with the client and internal resources
• Coordination of samples, and facilitation of project workflow
• Function as primary interface with the Customer regarding the day-to-day/weekly progress and status reporting and keep internal resources aligned with client priorities
• Work with SGS management and cross-functional Project Team members to ensure all resources are available to meet the agreed-upon timelines defined in the Project Scope
• Work with operations to maintain detailed timelines for work in the lab
• Work with operational management through the use of Lean and 5S principles to, drive efficiency and effectiveness
• Report deviations to the client and work with the Department Managers with suggestions for action
• Coordinate internal and external Project Team Meetings to ensure that all stakeholders and the customer are working in accordance with the agreed Project Plan
• Responsible for coordinating, arranging, and preparation of customer meetings that can include campaign reviews, ad-hoc process-related meetings, etc.
• Maintain meeting minutes and action lists resulting from technical and other external and internal project-related meetings
• Ensure the successful completion of owned projects and resolve any issues that may hinder project success. Utilize site escalation process when necessary to resolve any project team issues. In addition, effectively lead the project team while maintaining good morale
• Tracking and reporting of projects in accordance with an approved Project Plan (includes tasking, task owners, dependencies, and timelines)
• Tracking of test sample status, OOSs, deviations, and CAPAs
• Track agreed upon Key Project Related Performance Indicators
• Track work completed against PO and SOW for the project. Report any scope creep to the appropriate department and address such with the client
• Request additional quotes when needed to ensure all work is captured and appropriate POs are obtained for billing purposes

EDUCATION AND EXPERIENCE

• Bachelor's degree in Chemistry, Biology, Pharmaceuticals, or a related science field 
• 1+ years of related experience in a CRO or other scientific laboratory

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skills, and/or abilities required.

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call 201-508-3149 for assistance and leave a message. You will receive a call back.  Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.