Project Coordinator, OEM Solutions

Summary:

The Project Coordinator plays a crucial role in supporting our purpose of providing lasting value for those we serve by serving as a key interface and essential resource for our customers. The position is responsible for the coordination and oversight of projects for contractor and industrial segments from the beginning through the completion of the project. The successful candidate serves as the liaison between our customers and our vendors to ensure all details of the project are closely monitored. They deliver excellent customer service to promote and support our products. This individual’s behavior promotes our culture, our 5 P’s and our purpose to create lasting value to those serve.

Key Responsibilities:

• Service the contractor and industrial customer by providing projects oversight and communication 
• Manage communication both internally and externally 
• Responsible for oversight of project to include purchasing from vendors, resolving customer problems, ensuring delivery of order, etc. 
• Update customers with project schedules, job details and orders
• Emphasize salable features, quote prices and credit terms, prepare sales orders for orders obtained
• Develop drafts and approval drawings for projects
• Provide customers with accurate progress updates and product delivery information
• Provide feedback on completion deadlines
• Build and maintain customer relationships
• Review and analyze reports of project orders
• Provide data for new and existing customers for database entry
• Work closely with Outside Sales Representatives to keep account activities up to date

Critical Success Factors:

• Customer Focused
• Ability to decipher the immediacy of problems and determine effective resolution for the issue
• Ability to negotiate effectively at a high level and build strong relationships with customers, vendors and suppliers
• Detailed-Oriented
• Ability to deliver a message and receive feedback from customers
• Strong troubleshooting and problem solving skills 
• Drive for continuous improvement 
• Self motivated 
• Ability to multi-task and juggle multiple priorities with strict deadlines
• Ability to analyze, identify & then follow up to resolve discrepancies  
• Strong work ethic with a positive attitude

Job Requirements/Specifications:

• College degree preferred
• Previous project management (or similar function) experience required
• Demonstrated customer service experience preferred
• Electrical industry knowledge and experience preferred
• Microsoft Office Excel and Word skills are essential
• Knowledge of Eclipse preferred
• Excellent communication and interpersonal skills via phone, email and in person are required 

Work Environment & Physical Demands:

• Consistently sitting, working with hands and fingers, talking, hearing, vision acuity - near, working with others, customer contact, working indoors
• Frequently vision acuity - far, depth perception, field of vision
• Sometimes standing, walking, reaching, vision adjustment, color vision, driving
• Occasionally lifting, carrying, bending at the waist, twisting upper body, climbing, balancing, kneeling, crouching, crawling, works alone, cold, heat, temperature changes, wet, humid, noise, vibration, confined area, high places, work outdoors, mechanical hazards, electrical hazards, explosive materials, fumes, odors, dusts, mists, gases

Equal Opportunity Employer, including Veterans and Individuals with Disabilities

Several factors are considered in making compensation decisions at Van Meter; including but not limited to education, skill sets, work experience and training, and other business and organizational needs. Please note that compensation may be below the lower end of the range when the minimum requirements of the role are not met and the higher end is reserved for candidates with extensive experience and qualifications that exceed the requirements of the role.