Project Manager

Overview

Are you ready to unlock your potential and grow with a company that values performance and dedication? Join our dynamic team at ServiceMaster as a Project Manager! In this role, you'll have the opportunity to build and nurture relationships while serving as a vital resource for individuals facing restoration emergencies. We are committed to fostering both personal and professional growth and delivering exceptional customer service.

Responsibilities and Duties

• Develop and regulate strategic planning initiatives.


• Provide emergency on-call management services in accordance with company policy.


• Schedule crews as needed to address potential leads.


• Prioritize and handle new customer inquiries and questions to ensure prompt service.


• Conduct follow-up calls to customers within 48 hours of job completion and secure signed certificates of satisfaction if not already on file.


• Transfer job files for billing within 72 hours of final job cost postings.


• Investigate and resolve customer complaints with the support of the president, ensuring all customer calls are returned by the end of each business day.


• Manage all aspects of fire, water, or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, and subcontracting services as needed.


• Communicate each service phase with the customer.


• Complete billing summaries within ten days of job completion for invoicing.


• Assist with marketing and promotional activities as required.


• Develop and maintain business and personal relationships with insurance industry personnel, including adjusters.


• Perform project estimating and cost management for all assigned projects.


• Ensure accurate and timely preparation of job files and paperwork.


• Coordinate and schedule subcontracting services as needed.


• Assist with other duties and responsibilities as requested by the Regional Manager.

Qualifications

• Professional Experience:
  
  
  
  • Minimum of 3-5 years of project management experience.
  
  
  • Proven experience in the construction industry.
  
  
  • Strong background in project estimating and cost management.
  
  
  
  


• Educational Background:
  
  
  
  • Bachelor’s Degree in Construction Management, Civil Engineering, or a related field, OR
  
  
  • Associate’s Degree with 5-7 years of relevant project management experience.
  
  
  
  


• Skills:
  
  
  
  • Excellent verbal and written communication skills.
  
  
  • Strong organizational and time management skills.
  
  
  • Effective team leadership and collaboration abilities.
  
  
  • Proficiency in construction project management software and tools.
  
  
  • Solid understanding of construction processes, materials, and regulations.
  
  
  • Strong problem-solving and decision-making skills.
  
  
  
  


• Certifications:
  
  
  
  • Project Management Professional (PMP) certification is preferred.
  
  
  • Additional certifications in construction management or estimating are a plus.
  
  
  
  


• Other Requirements:
  
  
  
  • Valid Driver’s License.
  
  
  • Willingness to travel up to 25% of the time.
  
  
  • Willingness to undergo a background check.
  
  
  
  

Benefits

• 401(k) plan with matching contributions.


• Dental insurance.


• Health insurance.


• Paid time off.


• Vacation
  


• Referral program.


• Vision insurance.


• Performance bonuses.

Schedule

• Monday to Friday.


• On-call availability.


• Weekends as needed.

We look forward to welcoming a dedicated and enthusiastic Project Manager to our team. If you're ready to take your career to the next level with ServiceMaster, apply today!