Project Manager

Company Overview

Force Building Services is a leading provider of construction, mechanical, and maintenance services for commercial clients. We are committed to delivering exceptional service and building lasting relationships with our clients.

Position Overview

The Project Manager leads the Maintenance team by overseeing day-to-day operations, field execution, and client communication. This role bridges project management with team leadership—supervising technicians and coordinators while ensuring projects are delivered on time, within budget, and to the highest safety and quality standards. The Project Manager also partners with leadership on planning, reporting, and business development, making this a critical role in driving operational success and client satisfaction.

Essential Job Functions

• Manage multiple concurrent construction and maintenance projects from planning through closeout.
• Develop and maintain detailed project plans, schedules, and budgets.
• Lead regular team meetings to monitor progress, resolve issues, and realign resources as needed.
• Ensure accurate job cost tracking, resource allocation, and timely invoicing using platforms such as Monday.com and Service Fusion.
• Coordinate logistics and procurement of materials, subcontractors, and vendors.
• Schedule jobs efficiently by factoring in geography, time constraints, and employee availability to maximize productivity and reduce costs.
• Supervise and support field technicians and project coordinators, ensuring team members are properly trained, certified, and briefed on scope, safety, and client expectations.
• Conduct performance check-ins, support professional development, and promote a culture of accountability and high standards.
• Manage communication with internal stakeholders and clients, including new initiatives, scope changes, and service escalations.
• Ensure documentation (JHAs, safety logs, project reports) is complete, compliant, and submitted on time.
• Assist the Operations Manager with higher-level planning, vendor negotiations, and reporting.
• Support business development by preparing estimates and scopes for new work.
• Identify operational gaps and propose solutions to improve efficiency and reduce costs.
• Support recruitment, onboarding, and retention strategies to scale the department and meet operational demands.
• Participate in process improvements and standardization efforts to increase departmental efficiency and service consistency.
• Track and report on department KPIs such as work order completion rates, customer satisfaction, rework rates, and budget adherence.
• Collaborate with leadership on strategic initiatives and long-term planning for the Maintenance Division.

Requirements

• Fluent in English (written and verbal).
• Proficient in Microsoft Office Suite and familiar with project management/CRM systems (e.g., Monday.com, Service Fusion, Salesforce, Asana).
• Strong organizational, communication, and interpersonal skills.
• Demonstrated ability to manage multiple projects and adapt quickly to changing priorities.
• Proven leadership track record managing teams and developing people.
• Strong technical background with the ability to translate operational details into customer value.
• Excellent communication, coaching, and conflict-resolution skills.
• Minimum 5 years of progressive experience in field services, project operations, or sales-related roles.
• Bachelor’s degree in Business, Engineering, or a related field (preferred), or 5+ years of leadership experience at Force Building Services or similar.
• Experience in customer service with the ability to represent the company professionally.
• Valid driver's license, clean driving record, and ability to pass a background screening.
• Willingness and ability to travel regularly to job sites, administrative meetings, and company-wide conferences as required.
• Availability to work outside of standard business hours, particularly evenings, in alignment with peak operational demands.
• Ability to work autonomously, exercise sound judgment, and maintain integrity at all times.
• Enthusiasm for continuous learning and professional growth.

Physical Requirements

• Ability to sit for extended periods.
• Capable of working in various commercial settings, including job sites.
• Must be able to respond to operational needs after hours and while traveling.

Work Environment

• Hybrid role with a balance of remote work and required in-person responsibilities.
• Travel is a mandatory component of this role, including regular site visits, administrative meetings, and company-wide conferences.
• Travel requirements generally average around 10% annually but may fluctuate based on business needs.
• Work occurs in both indoor office settings and outdoor commercial environments.
• Evening and after-hours availability is required, as technicians frequently operate and escalate issues outside of standard business hours. The Project Manager must be accessible to provide guidance, resolve challenges, and address escalations during these times.

Key Skills

• Strong leadership and team management capabilities.
• Excellent problem-solving and decision-making abilities.
• High attention to detail and accuracy.
• Ability to build and maintain strong relationships with stakeholders at all levels.
• Resilient and adaptable, with the ability to manage pressure and competing demands in dynamic environments.