Project Manager

Summary:

Acts as a guide leading the customer through the process until completion. Ultimately responsible for the customer experience as it relates to the operations and fulfillment side of the customer journey.

Essential Duties:

• Builder Relationship Management: Establish and maintain ownership of relationships with builders on the operations side, serving as the primary liaison to facilitate effective coordination and communication throughout the project lifecycle.
• Site Visit for Timeline Confirmation: Conduct site visits to confirm the Last Revision Date (LRD)—the final date for revising Pella windows and doors orders prior to production and associated penalties—while ensuring alignment with the overall job timeline, incorporating future-state processes as applicable.
• Order Verification (OV) Execution: Lead the execution of Order Verification (OV) in the future state, including on-site assessments by the OV Technician or PM to validate order attributes such as size and measurements, exterior and interior trim details, jamb depth, and installation materials.
• Pre-Inspection Completion: Perform comprehensive pre-installation inspections to evaluate site readiness and order details, identifying potential issues to prevent delays and ensure compliance with project specifications.
• Installation Scheduling: Assist in the scheduling of installation work and helps oversee the process.
• Post-Inspection Completion: Conduct post-installation inspections to verify that all work meets established quality standards, documenting findings and addressing any discrepancies promptly.
• Builder Point of Contact: Act as the primary point of contact for builders until the homeowner occupies the residence, providing ongoing support, resolving concerns, and ensuring a smooth transition during this phase.
• Collaborate with internal teams, including schedulers, project coordinators, and installation managers, to integrate workflow steps with broader processes such as recovery services and warranty management.
• Document all activities in systems like Salesforce (SF) and Company Cam, tagging relevant stakeholders for pass/fail statuses and follow-up actions.
• Adhere to company policies, including accurate coding of mixed installation types and compliance with inspection protocols to support reporting and customer service objectives.

Qualifications: Prefer 3-5 years of experience in project management within the construction or building materials industry, with a focus on installation or operations. Proven ability to manage builder relationships and coordinate site-based activities. Familiarity with order verification processes, inspection standards, and timeline management in a manufacturing or installation context. Valid driver’s license and willingness to travel to job sites within the Greater Middle TN and surrounding areas. Proficiency in project management software, such as Salesforce, and documentation tools like Company Cam. Preferred Skills Strong interpersonal and communication skills to engage effectively with builders, contractors, and internal teams. Attention to detail and problem-solving abilities to identify and mitigate issues during inspections and verifications. Knowledge of Pella products, installation procedures, and relevant industry regulations. Certification in project management (e.g., PMP) or construction-related credentials is advantageous. Ability to adapt to future-state process enhancements and contribute to operational improvements.