Project Manager

Job Summary:

Job Description:

Project Manager 

Overview 

Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches. 

Reports to Director, Professional Services and Support. 

Primary Responsibilities 

Project Delivery 

• Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets. 

• Execute customer implementations following the Sansio implementation processes and best practice guidelines. 

• Deliver end-user and admin training, remotely and on-site. 

• Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders. 

• Identify scope changes and manage customer expectations, escalating to PS leadership when needed. 

• Use AI tools to streamline project delivery and training content. 

Customer & Product 

• Build and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings. 

• Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership. 

• Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales. 

• Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content. 

Support & Coverage 

• As needed, act as backup to other PS&S team members, including possible periodic on-call rotation. 

• As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise. 

• Other duties as assigned. 

Success Measures 

• Utilization against target. 

• Customer satisfaction (CSAT) survey results. 

• Project hours/budget variance (actual vs. estimated). 

• On-time go-live rate for assigned projects. 

Working Conditions 

• Remote position (US). 

• Travel to customer sites and corporate meetings as required (expected 10%–20%). 

• Support customers across US time zones; occasional early mornings or evenings for go-lives. 

Required Qualifications 

• 3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects. 

• Proven ability to manage project scope, risks, and budgets. 

• Experience delivering software training or presenting to customer groups. 

• Track record of managing deadlines and follow-through across competing priorities. 

• Demonstrated customer service or customer relationship management skills. 

• Working knowledge of project management and CRM tools. 

• Working knowledge of SaaS/web-based applications and system integrations and data exchange. 

• Ability to independently solve complex problems following established policies and procedures. 

• Excellent communication skills (written and verbal). 

• Self-motivated, organized, and able to work independently in a remote environment. 

Preferred Qualifications 

• Field or clinical background (EMT, Paramedic, Firefighter, or clinician). 

• Project management certification (PMP, CAPM) or Agile/Scrum training. 

• Familiarity with NEMSIS and state EMS reporting requirements. 

• HealthcareIT or HIPAA-regulated data experience. 

Education 

• Bachelor’s degree, or an equivalent combination of education and relevant experience. 

Worker Type:

Number of Openings Available: