State of Michigan – DTMB

The scrum master position will work as a
contract resource for the State of Michigan - Department of Technology,
Management and Budget (DTMB) supporting the Michigan Department of Health and
Human Services (MDHHS). The resource will act as the scrum master for the Michigan
Department of Health and Human Services Accounts Receivable and Collections
(MDHHS ARC) Project with duties including coaching the team on scrum practices,
facilitating scrum ceremonies, removing impediments to progress, protecting the
team from external distractions, and fostering collaboration and continuous
improvement within the team and organization

Required Skills:

-5+ years of experience serving as a Scrum Master in Agile software development
environments.
-Experience facilitating Agile ceremonies including Sprint Planning, Daily
Scrum, Refinement, Sprint Reviews, and Retrospectives.
-Hands-on experience using Agile lifecycle management tools (Azure DevOps,
Jira, Rally, VersionOne, etc.).


Preferred Skills:

-Experience as a project manager
-CSM certificate
-Experience with Medical or Financial Systems
 

Other Preferred Skills

• Proven experience supporting complex, enterprise-level
  financial or debt management software solutions.
  
• Advanced knowledge of Scrum, Kanban, and Scaled Agile
  methodologies (SAFe, Nexus, LeSS, or similar).
  
• Strong understanding of software development life cycles
  (SDLC), secure application development lifecycle (SADLC), and modern
  DevOps practices.
  
• Demonstrated ability to guide teams in implementing Agile best
  practices, continuous improvement, and delivery forecasting.
  
• Strong ability to remove impediments, negotiate dependencies,
  and collaborate across cross-functional teams (engineering, QA, product,
  architecture, compliance, and operations).
  
• Proven ability to coach Product Owners in backlog refinement,
  story decomposition, estimation, and value prioritization.
  
• Experience supporting teams working with integration-heavy,
  API-driven, or data-centric systems.
  
• Strong understanding of regulatory, privacy, and security
  considerations in financial services software (e.g., PCI, SOC, FFIEC,
  CFPB-related requirements).
  
• Excellent communication, facilitation, conflict resolution, and
  stakeholder management skills.
  
• Ability to lead multiple Agile teams or a large, scaled program
  context.
  
• Experience working in fast-paced, cloud-first environments
  (Azure, AWS, or GCP).
  

• SAFe Scrum Master (SSM), SAFe Advanced Scrum Master (SASM),
  CSM, PSM I/II, ICP-ACC, or equivalent certification.
  
• Experience working with debt collection/servicing systems,
  payment processing workflows, or financial case management platforms.
  
• Understanding of user-centered design, accessibility standards,
  and customer journey mapping.
  
• Experience supporting Quality Assurance processes including
  regression, user acceptance testing (UAT), and post-deployment validation.
  
• Ability to facilitate technical discussions, backlog
  elaboration sessions, and dependency alignment across multiple teams.
  
• Experience contributing to or establishing Centers of
  Excellence (Agile CoE) or process governance programs.
  

Key Competencies

• Strong servant leadership mindset with a focus on empowering
  teams.
  
• Exceptional analytical, organizational, and problem-solving
  skills.
  
• Ability to drive transparency, predictability, and continuous
  delivery.
  
• Comfortable facilitating executive-level reporting, burn-up
  metrics, dashboards, and KPI updates.
  
• Ability to maintain a positive, motivating influence within
  high-pressure or sensitive delivery timelines.