Project Manager I

Job Title: Project Manager I 

Location: Grand Rapids, MI 

FLSA Status: Exempt 

Reports to: Director of Project Operations 

Supervises: N/A

Purpose of the Job:

The Project Manager (PM) is responsible for overall project delivery. The PM leads, plans, organizes, coordinates and oversees all activities related to the combination of multiple Imperial products and services for clients in the clinical trial space. The PM provides customer-focused leadership from inception to execution through completion to achieve on-time, on-budget, project results for the client. 

Job Functions and Performance Standards:

Accountability

• Monitors and manages adherence to project budget and scope of work to realize project profitability. 
• Management and coordination of efforts assigned to members of the project team, external resources, and vendors. 
• Ensures all project tasks are completed in accordance with project plans and in compliance with standard Imperial processes, policies, and procedures. 
• Promotes and manages effective communication on project status, progress reporting both internally and externally. 
• Coordinates with management to ensure adequate resources are available to meet project deliverables and milestones 

Client Management

• Acts as the primary liaison between Imperial and the client for all assigned projects  
• Assists in Business Development (BD) activities acting as Subject Matter Expert including leading proposal development and presentations when appropriate. 
• Interacts with Imperial BD and customers in preparing scope of work, product development, launch, and securing change orders.
• Develops strong relationships with current clients and proactively seeks to generate new and/or add-on business for both current and future projects. 
• Builds a knowledge base of each client’s business, organization and objectives.  
• Provides forecasts and budgets to client as well as management 
• Communicates study progress as needed 
• Facilitates kick-off meetings, update meetings and ad hoc meetings with client and Imperial Project Team 
• Responds promptly to customer requests and proactively manages expectations 
• Recognizes and escalates any issue related to customer dissatisfaction through appropriate quality channels quickly and effectively for resolution  

Project Management and Leadership

• Develops and executes project work plans and revises as appropriate to meet changing needs and requirements. 
• Responsible for all aspects of the project lifecycle: planning, scope definition, design, execution, and delivery 
• Manages project priorities and timelines utilizing appropriate resources and team members for assigned projects. Develops and/or revises priorities when necessary. 
• Maintains and evaluates project progress, and quality. Practices proactive risk management activities
• Tracks progress against milestones, budgetary guidelines, or other performance indicators and prepares/delivers reports to client. 
• Directs work to other team members as appropriate in order to facilitate project execution 
• Works with operations team on print and materials-based projects with limited additional services. 
• Coordinates production, procurement and distribution of materials through internal team members. Maintains overall responsibility for client engagement and satisfaction 
• Handles basic issues and problems and refers more complex issues to higher-level staff. 
• Attend project management training and team meetings  
• Leads internal process improvement projects as assigned 
• Delegates tactical, day-to-day tasks to Project Management Associate as necessary 

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Noise level in the work environment is usually moderate 
• Daily group interaction is imperative to the team’s success. Occasional interaction with manufacturing departments and working on the shop floor may be required.

Education:

• Bachelor’s Degree (B.A.) and/or five years related experience and/or training. Formal project management coursework or certification a plus 

Licenses/Certifications:

• N/A 

Experience:

• 3-5 years minimum project management in a variable environment in which project scope, details and deliverables are dynamic.
• Experience or familiarity with Clinical Trials or Observational studies is desirable.  
• Frequent Customer service/interactions via email, video conferencing, telephone and in-person 
• Experience in Project Management software is preferred. 
• Solid computer skills including, experience in the Microsoft Office suite of products. 

Skills:

• Excellent written and oral communication skills 
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, work instructions, meeting minutes. Ability to prepare and deliver professional presentations. Ability to effectively provide information and respond to questions from groups of managers, clients, customers, and general public.  
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
• Ability to calculate figures and amounts such as discounts, budgets, interest, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.  

Physical Demands: The Physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is frequently required to sit, and talk or hear. The employee is occasionally required to stand or walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 20 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, and the ability to adjust and focus. 

Other:  

• All employees have a responsibility to adhere to the Imperial Quality Policy Statement 

The above statements are intended to describe the essential functions and related requirements of persons assigned to this job. They are not intended as an exhaustive list of all job duties, responsibilities and requirements. Nothing in this job description should be construed to limit the power of the company to repeal or modify any part of this job description at any time. This document is not intended to create a contract between 5THGEN Inc., or any of its subsidiaries, and its employees.