Project Manager - Installations

Luxer One is the leader in smart locker technology, transforming the way packages are delivered, stored, and retrieved across the country. Our team is passionate about innovation, service, and excellence. We are extremely proud of our culture of growth, unlimited potential to solve industry challenges, and continuous improvement of our products and technology.

What You'll Do:

Installation Operations Leadership

• Provide installation escalation support and resolution
  
• Issue site preparedness approvals
  
• Be responsible for installation quality control and consistent data management
  
• Manage scope changes and set expectations early
  
• Facilitate timely resolution between install partners and Luxer teams
  
• Oversee install capability, recruiting, and vetting
  

• Process and procedure development
  
• Support and maintain quality: develop checklists, testing procedures, documentation, and completion criteria
  
  

Operations Support Engineering (Pre and Post Sales Solutions)

• Execute floor plan accuracy reviews and provide sales support
  
• Provide special projects support
  
• Collaborate cross-functionally with VAR's, Sales, PM's teams
  

Safety & Compliance

• Review and resolve escalated safety & compliance issues
  
  

Documentation, Training & Change Management:

• Assist with delivery of installation training and coaching
  
• Installation manual, technical writing, and photo documentation
  
• Technical training development
  

Special Project Support

• Stakeholder representing installers and install execution
  
• On-site installation management of local and high profile jobs
  

Requirements

• 3+ years of experience in field operations, construction project management, hardware deployment, or installation management
  
• Ability to manage multiple projects simultaneously
  
• Vendor management and negotiation skills
  
• Understanding of construction environments, permitting, ADA considerations, and installation technical requirements
  
• Strong cross-functional communication with internal and external stakeholders
  
• Proficiency with project management tools, documentation systems, and basic CAD/floor plan interpretation
  
• Strong problem-solving, root-cause analysis, and technical troubleshooting skills
  

• Experience in hardware technology deployment, access-control systems, or similar industries
  
• Experience developing and delivering training programs
  
• Familiarity with project management and CRM software
  
• Knowledge of ADA, electrical, low-voltage, and site construction considerations
  

Benefits

• You will have a 401k with up to 4.5% matching, untracked vacation, and a hybrid work schedule.
  
• We promote education through tuition reimbursement.
  
• You will also have medical, dental, vision, and life insurance programs, as well as employee assistance programs.
  
• You’ll have opportunities to advance.
  
• We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored and grow.
  
• We promoted 42% of our employees last year!