Project Manager (PM) Tour Services

Position Title: Project Manager (PM) – Tour Services

Job Type: Full-Time.

Job Location: Bureau of Engraving and Printing, District Currency Facility (DCF),
14th and C Street SW, Washington, D.C. 20228

Qualifications: The candidate shall have:

• Minimum of five (5) years of customer service experience with progressive responsibility in managing a public tour service and/or visitor center.

• At least one (1) year of public speaking/communications experience presenting to large groups (30+ individuals).

• At least one (1) year of computer experience, including use of MS Office Suite applications.

• Must possess and maintain current CPR certification from the American Red Cross or American Heart Association.

• Must be able to obtain and maintain BEP security clearance (low-risk background investigation required).

• Strong leadership, organizational, and communication skills with the ability to interact effectively with government officials, staff, and visitors.

Duties and Responsibilities : The candidate must:

• Serve as the primary liaison with the Contracting Officer’s Representative (COR) and exercise full authority for daily contract operations.

• Manage all tour and visitor center operations, ensuring services meet the standards outlined in the PWS.

• Develop staff schedules, oversee staffing assignments, and ensure coverage during operating hours.

• Conduct and oversee guided tours of the BEP currency production floor as needed.

• Submit and maintain daily, weekly, and monthly reports on tour numbers, staffing levels, and visitor statistics.

• Coordinate and respond to special requests, VIP visits, and educational groups.

• Ensure all contractor staff complete BEP-approved tour operations training (including tour script memorization, safety procedures, and customer service standards).

• Maintain compliance with BEP safety, security, privacy, and environmental policies.

• Maintain CPR certification and be prepared to administer CPR or emergency first aid when needed.

• Communicate daily with the COR regarding staffing, operational issues, and corrective actions.

• Lead the contractor team in maintaining a professional visitor experience, including crowd management, accessibility accommodations, and visitor engagement.