SUMMARY

The Project Manager, PMO supports the PMO roadmap by planning, organizing, and delivering cross-functional IT projects that enable business outcomes. This role builds and maintains project plans, manages risks, issues, actions, and decisions (RAID), coordinates resources and vendors, and ensures delivery aligns with scope, milestones, budget, and quality expectations. The Project Manager communicates status and risks clearly, facilitates working sessions to drive decisions, translates business needs into actionable requirements in partnership with stakeholders, and supports testing, communication, training, and adoption activities to achieve intended value.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership

• Leadership presence & accountability: Demonstrates ownership, exceptional organization, and delivery discipline for assigned project.
• Calm, credible influence: Builds strong working relationships with stakeholders and project team members; communicates tradeoffs clearly and escalates issues with context and recommended next steps.
• Ownership, transparency & urgency: Communicates status and risks early, aligns stakeholders on priorities and timeline impacts, and drives timely follow-through on the actions and decisions needed for leadership engagement. 
• Protect the company's assets and financial information: by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk.

Facilitation

• Outcome framing & decision facilitation: Plans and facilitates project working sessions (requirements, design, status, risk/issue, and readiness) to drive clarity, decisions, and action ownership.  May require support and guidance from more senior staff.
• Cross-team alignment & dependency management: Coordinates across teams to manage handoffs and dependencies; helps resolve blockers by clarifying options, owners, and timelines.  May require some support and guidance from more senior staff.
• Synthesis, documentation & follow-through: Captures decisions, actions, and risks in project artifacts, maintains action/decision logs, and ensures outcomes are reflected in the project plan and status reporting.

Project Management

• Integrated planning & coordination: Develops and maintains right-sized project plans (scope, milestones, resources, budget, communications, and adoption tasks) and tracks progress against commitments.
• Scope, schedule, cost & quality management: Manages scope, timeline, budget inputs, and quality expectations for assigned initiatives; supports change control by documenting impacts and obtaining approvals as required.
• Risk, issue, and decision management (RAID): Maintains RAID and action/decision logs with clear owners and due dates; drives mitigation planning, timely resolution, and escalations.
• Action-oriented status communication: Produces status reporting (health, accomplishments, upcoming work, blockers, decisions needed) for stakeholders at appropriate levels.
• Delivery execution support: Partners with technology teams, vendors, and business stakeholders to coordinate delivery activities, testing, cutover readiness, and stabilization support.

Process Analysis

• Current-state discovery: Supports discovery to document current processes, pain points, handoffs, and system touchpoints with business SMEs and technology partners.
• Process-to-technology traceability: Helps translate process needs into requirements and supports traceability through design, testing, training, and readiness artifacts.
• Operational controls & risk awareness: Coordinates with process owners and SMEs to surface operational risks and control considerations relevant to the project.

Business Analysis

• Value-driven scope & requirements: Partners with sponsors and SMEs to define project objectives, scope boundaries, success criteria, and prioritized requirements.
• Stakeholder alignment & documentation: Documents requirements (and supporting assumptions/constraints) and coordinates reviews to drive alignment across business and IT teams.
• Testing and outcomes partnership: Supports test planning and execution by coordinating scenarios, tracking defects/issues, confirming readiness to proceed through quality gates, and ensuring test results are documented and communicated with clear remediation owners and timelines.

Change Management

• Integrated change workstream: Incorporates communications, training, and adoption tasks into the project plan; partners with business owners to confirm deliverables, owners, and timing.
• Impact & readiness planning: Supports impact assessment and readiness planning (process, policy, data, and role impacts) and tracks mitigations through execution.
• Go-live & stabilization support: Coordinates go-live and stabilization activities (cutover tasks, communications, hypercare planning) and tracks post-go-live issues to resolution through formal handoff to business owners. 

SUPERVISORY RESPONSIBILITIES

• No supervisory responsibilities.

QUALIFICATIONS

• Bachelor's degree in information technology or a related field or equivalent experience.
• Three to five years of related experience, with at least one year of experience in complex IT initiatives.
• PMP certification preferred.
• Proven ability to manage projects and achieve goals and objectives by a pre-established deadline.
• Excellent organizational and communication skills.
• Proficient in Microsoft Office including Word, Excel, PowerPoint, Visio (or other process diagramming tools), Teams/SharePoint, Project Management tools (Microsoft or others), & Copilot
• Active in pursuit of continuous learning in retail, business acumen, project management, and related areas

REQUIRED SKILLS/ABILITIES

• LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.
• MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to demonstrate knowledge of generally accepted IT principles.
• REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.