Project Manager - Salesforce Service Cloud

Major Responsibilities:

• Managing Salesforce implementation and supporting Salesforce Service Cloud execution
  
• Manage new and existing clients in the implementation of Salesforce and Service Cloud platform and serves as the technical solution strategist or business analyst.
  
• Evaluates client needs, develops configurations that support business processes and client technical environments.
  
• Leads discovery, service or solution design sessions and develops key artifacts including, but not limited to process diagrams and concepts of operation.
  
• The Solutions Implementation Consultant provides software training during and after the implementation process to achieve desired high -quality client service results.
  
• Will collaborate with the Customer Success, Sales and IT Teams to ensure alignment of business priorities and inform various stakeholders about any problems with the current technical solutions being implemented.
  
• Focuses on details and aesthetics to support the customer value proposition (CVP), and maintains a strong, visible corporate presence at business and community events to promote the company’s CVP.
  
• Working with remote teams based in India or other countries is a plus.
  

Requirements

Minimum Experience and Training Requirement:

• Bachelor's degree in accounting, finance, or IT related discipline along with 10+ years of experience in Salesforce consulting, or Salesforce implementation.
  
• 4+ years of work experience in implementing or supporting Service Cloud and Salesforce Field Services software is required.
  
• 2+ years directing program activities to meet client and work objectives and have served clients (vendor side) to coordinate activities, negotiate tasks, and solve problems.
  
• Excellent organizational, written and oral communication skills required.
  
• Using Windows -based applications, including Outlook, Internet Explorer, Word, Excel, Access, IM, and social media platforms. Salesforce and Service Cloud certifications are a plus.
  
• Work experience with remote teams based in India or other countries is a plus.
  
• Self -motivated, adaptable, learning agile, and a problem solver.
  
• Ability to work on diverse, cross -cultural teams.
  
• Working well under pressure and meeting tight deadlines