Project Manager/Support Services (5276565)

• Provide technical and administrative support to ensure the AT&T Legacy Services Conversion Project (C2C) milestones are met statewide.
  
• Conduct comprehensive network and voice service and billing audits to ensure accuracy.
  
• Develop and deliver training to new and existing NCS staff on communications billing audit procedures and compliance standards.
  
• Lead and train NCS staff on complex, specialty VoIP service implementations, including HELD Protocol migrations to modernize emergency location services.
  

Requirements

• Minimum of 15 years’ experience with telecommunications technologies.
  
• Advanced understanding of telecom vendors, available services, and project management workflows.
  
• Extensive knowledge of Centrex, and other AT&T service offerings, including infrastructure, features and billing processes.
  
• Direct experience delivering telecommunications services to State governments with an in -depth understanding of their unique network/telecom needs.
  
• Experience leading financial and billing audits, with a focus on reconciling invoices, identifying billing errors, and quantifying cost savings.
  
• Extensive VoIP service implementation experience, including knowledge of network infrastructure requirements.
  
• In -depth knowledge of E911 regulations, best practices, and technologies, including network foundations.
  
• Resources must reside within the Baton Rouge Metropolitan Area to support possible onsite needs.
  

Expected term for this engagement:

Start: 08/03/2026

End: 06/30/2029