Project Operations Manager - ServiceNow Solutions

Please note: This role is not eligible for Work Visa sponsorship, either currently or in the future.

This position follows our hybrid workstyle policy: Expected to be in a Raymond James office location a minimum of 10-12 days a month.

Responsibilities:

Operational Delivery & Coordination

• Manage KTLO work, enhancements, and internal initiatives across multiple ServiceNow teams

• Align work intake and prioritization with demand management and team capacity

• Maintain end-to-end visibility of all in-flight and upcoming work

Agile Execution & Team Enablement

• Facilitate stand-ups, planning sessions, and backlog reviews

• Remove blockers and drive issue resolution to maintain delivery momentum

• Coordinate work across teams to ensure alignment and efficiency

Visibility & Reporting

• Provide clear, consistent reporting on workload, progress, and timelines

• Build and maintain dashboards or tracking mechanisms for leadership visibility

• Ensure transparency into priorities, risks, and dependencies

Release Planning & Execution

• Support planning, sequencing, and execution of work across teams

• Ensure readiness for development, testing, and deployment

• Align stakeholders on delivery timing and testing expectations

Stakeholder Communication

• Execute structured communication plans across stakeholders

• Clearly communicate timelines, impacts, risks, and delivery expectations

• Serve as a central coordination point between teams and stakeholders

Risk & Process Management

• Identify, track, and mitigate risks and dependencies

• Drive continuous improvement in intake, tracking, and delivery processes

• Promote consistent ways of working across teams

Skills:

• Strong experience managing operational delivery and internal project work in Agile environments

• Proven ability to coordinate across multiple teams and priorities

• Excellent communication and stakeholder management skills

• Strong organizational and reporting capabilities, with focus on visibility

• Proactive problem-solving and risk management mindset

• Ability to influence without authority and drive alignment

Licenses/Certifications:

• PMP is a plus

• CSA is a plus

• ITIL Foundation Certification is a plus