Projects Team Lead

** Must possess Active Top Secret clearance to be considered ** 

In this role, you will serve as the Projects Team Lead on the DISN Consolidated Provisioning (DCP) effort at the Columbus, Ohio location, reporting to the Operations Project Manager. This position will lead the effective management and coordination of project-based provisioning efforts, including MILCON, Technology Refresh, and Customer-Funded projects, ensuring smooth workflow, timely completion, and project success. 

The Projects Team Lead serves as an L2 leader, providing direct supervision, workload and timecard management, coaching, and performance feedback to assigned employees. They act as a central point of contact for project-related information and communications, working closely with various teams and stakeholders. In that capacity, they will oversee the tracking and documentation of provisioning requirements for multiple projects and coordinate with other Team Leads and cross-functional team members to clarify provisioning orders for circuits. 

This role will be responsible for team performance and project coordination to meet operational requirements and support timely delivery, mission readiness, and customer fulfillment within assigned scope and authority.

Requirements

1. Lead  and perform telecommunications service request activities by utilizing  DISA Marketplace/ServiceNow and other Government ordering systems,  including Store Front where applicable, to write, review, and approve TSRs within assigned responsibilities and approval authority. Facilitate circuit changes and modifications as requested by Project customers.      Ensure all requirements are met and validate the viability of customer requests to minimize errors and maintain optimal circuit performance with  attention to detail and technical proficiency.
2. Oversee  and direct thorough research and analysis of Telecommunications Service  Orders (TSOs) within applicable Government systems, including WWOLS where  applicable, to gather essential circuit information. Utilize  project-specific spreadsheets and online collaborative databases to track  circuit changes and modifications in preparation for issuing TSRs while  maintaining clear visibility on project requirements to facilitate  seamless communication and timely execution through strong organizational skills.
3. Direct the assessment and verification the status of circuits before writing or  approving CHANGES, AMENDS, or REAWARDS. Perform and oversee detailed  reviews to minimize errors and maintain optimal circuit performance while  documenting all findings in appropriate tracking systems, demonstrating  organizational skills and attention to detail. Ensure project deliverables      meet quality standards and requirements through consistent monitoring and  assessment, implementing quality control measures and verifying that all project outputs align with customer expectations and contractual  obligations while maintaining adaptability to changing requirements. Direct the validation engineering handoff documentation for completeness  and consistency and coordinate clarification of missing or conflicting requirements with the responsible stakeholders.
4. Oversee  and document activities using online collaborative databases (Smartsheet)  and other project management tools to maintain records of circuit changes,  TSR approvals, email correspondence, phone calls, and other tasks.  Maintain comprehensive records to enhance transparency, accountability,  and efficiency across project initiatives while adapting to evolving  documentation requirements. Organize and maintain project documentation,  including plans, reports, and other relevant materials in accordance with organizational   standards and regulatory requirements, establishing effective filing      systems that allow for easy retrieval and reference of critical project  information through thorough organization and detailed record-keeping.  Ensure project records identify action owners, approvals, milestones,  risks, decisions, and next steps, and coordinate complete and accurate  project closeout documentation.
5. Lead  project planning and coordination by establishing project goals, defining  deliverables, and creating timelines and schedules consistent with  approved scope and Government-established priorities. Coordinate internal  project kickoff activities to confirm responsibilities, dependencies, and  reporting expectations. Assign and balance team workloads and coordinate      available personnel and equipment with the Operations Project Manager,   ensuring efficient allocation and utilization while prioritizing tasks  effectively. Monitor project progress against established timelines,  identifying potential risks and issues before they impact deliverables   while preparing regular status reports and maintaining accurate project  documentation, including meeting minutes, reports, and project plans, and   managing multiple deadlines and competing priorities.
6. Provide  direct supervision and day-to-day leadership to Projects Team employees,   including setting expectations, monitoring performance, providing  performance feedback and coaching, supporting employee development, and  coordinating leave and coverage in accordance with company policy and   operational requirements. Identify workload constraints, project risks,      scope changes, and increased coordination or reporting demands, and   elevate them through established program leadership channels with   recommended solutions. Work collaboratively with DCP Senior Leadership   (the Operations Project Manager, Operations Manager, Program Manager), and  other Team Leads to resolve issues and keep projects moving forward.
7. Make  adjustments within assigned authority, as needed, to prevent delays or  disruption to projects or tasks. Address recurring errors through  coaching, lessons learned, and process improvements to reduce rework.
8. Facilitate  communication by responding promptly to incoming emails and calls related   to circuits and projects, addressing customer inquiries, providing   clarifications, and coordinating issue resolution. Ensure regular status   communications that effectively convey project status, milestones, and  potential risks to both government and contractor personnel. Build      effective working relationships to facilitate project execution and  successful outcomes. Escalate unresolved dependencies, approval delays,   and requests outside of scope.
9. Apply  technical and leadership skills to improve circuit provisioning processes.  Maintain performance scorecards, procedures, and continuous improvement   that enhance team accountability, and adaptability to changes in tools and  workflows.
10. This  job description is not designed to cover or contain a comprehensive  listing of all activities, duties or responsibilities that are required of  the employee for this job. Duties, responsibilities, and activities may  change to meet the needs of the customer or mission.

Education and Experience Requirements

• High School diploma or equivalent, and
• Two  (2) years or more of military experience in telecommunications, circuit  provisioning, project support, or an applicable technical discipline; or
• Two  (2) years or more in an accredited technical training program, including  one (1) year experience in telecommunications, project coordination, or an  applicable communication field; or
• Two  (2) years’ experience in telecommunications support, project coordination,  customer service, or applicable technical discipline involving TSR  management, circuit tracking, or project documentation, and
• Demonstrated  experience leading or coordinating team workloads, priorities, and quality reviews, and
• Minimum  active Secret security clearance, and
• Proficiency  in Microsoft Excel (sorting, filtering, simple formulas) and Microsoft  Office suite, and
• Excellent  written and verbal communication skills, including creating presentations  and reports, managing customer inquiries, and providing clear direction  and constructive feedback to team members

 Preferred

• Experience  in a professional office environment, particularly in the  government/defense sector. 
• Proficiency  in utilizing DISA Marketplace/ServiceNow and other applicable Government  ordering systems, including Store Front where applicable, for issuing and  approving TSRs
• Thorough  understanding of applicable circuit information systems, including WWOLS,  QCK and MSS where applicable, to access and retrieve circuit information
• Strong  spreadsheet management skills for tracking and organizing project-specific data
• Efficient  email management and issue resolution capabilities
• Proficiency  in using Smartsheet for activity tracking and documentation
• Familiarity  with DISA functions, organization and areas of responsibility
• Experience  with project management methodologies and best practices
• Prior supervisory experience, including performance feedback, employee coaching,  and leave and coverage coordination

Position Type/Expected Hours of Work

Full-time position working at least 40 hours per week to meet the needs of the contract hours requirement. The employee must be available to work during DISA core business hours, 6:30 am to 5:30 pm Eastern Standard Time, and is expected to work at least 8 hours a day beginning and ending their workday within the DISA core business hours. After-hours or work in addition to 40 per week may be necessary.

Travel

Limited travel is expected for this position, less than 10% throughout the year.

Supervisory Responsibility

This position directly supervises assigned Projects Team employees and serves as an L2 leader, reporting to the Operations Manager. Responsibilities include assigning and monitoring work, providing performance feedback and coaching, supporting employee development, and coordinating leave and coverage in accordance with company policy and operational requirements.