Property & Casualty Technical Assistant

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown is seeking a Property & Casualty Technical Assistant to join our growing team in Rocky Hill, CT!

The Technical Assistant supports daily office operations and commercial account servicing by managing mail, check logs, system updates (AMS/IR), and compliance documents. The role produces reports, maintains follow‑up systems, assists with licensing records, provides prompt customer service, and contributes to team operations while growing insurance knowledge.

How You Will Contribute: 

• Responsible for checking the overnight mailbox daily and forwarding the messages to the appropriate parties.

• Open, date stamp and distribute incoming mail, to include tasking and inputting claim status reports and policy cancellations. Log all checks on check log. Process outgoing mail.

• Support general office operations as needed, including but not limited to ordering supplies and planning events.

• Provide prompt, accurate, courteous service to customers and company personnel.

• Assisting with maintenance of licensing documentation

• Produce reports and updating AMS/IR as needed for Internal Operations compliance including processing customers SBQ and ICR documents and tasks.

• Produce system expiration reports and task reports in AMS and IR as directed by Team Leader.

• Provide a high level of support in maintaining, expanding and servicing commercial accounts.

• Maintain a suspense system to follow up on outstanding orders, correspondence, documents and follow up on overdue and suspense items.

• Grow and develop talents and insurance knowledge to the highest level possible

• Enter all required data into management system to maintain current file data.

• Promote teamwork within department and profit center through support, knowledge sharing and a positive attitude.

Licenses and Certifications:

• Willingness to obtain Insurance Producer license (authorities in states needed to service the assigned book of business) within first year of employment.

Skills & Experience to Be Successful:

• 2+ years’ experience in the insurance industry (preffered)

• High school diploma or equivalent

• Proficient with MS Office Suite

• Proficient knowledge use of office equipment (including but not limited to copy machines, printers, faxes, binding machine, etc.)

• Exceptional telephone demeanor

• Ability to work in-office full time

• Ability to maintain a high level of confidentiality

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Pay Range

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance  
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement 
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more. 

Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations. 

The Power To Be Yourself  

As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.