Property Claims Manager - HO3 and Condo

We are looking for a dynamic Property Claims Manager who is energized by a challenge and brings both deep technical expertise and a passion for developing people. You will lead a team of property claims adjusters, strengthening their skills in homeowners and condo claims, coverage interpretation, estimating, and customer communication. You will also help the team adapt as our claims tools, processes, and ways of working continue to evolve.

If you enjoy coaching people, solving problems, improving the customer experience, and building better ways of working, this could be a great opportunity for you.

Why you will enjoy this role

• Develop people: Help adjusters build confidence, strengthen technical skills, and grow in their careers.
• Shape what is next: Contribute to an evolving claims organization and help improve how work gets done.
• Take on the challenge: Bring your experience and technical skill to a role where you will help build how we train and develop adjusters going forward.
• Make an impact: Use your expertise to improve claim quality, customer responsiveness, and team performance.
• Lead with insight: Use claims data and operational trends to focus coaching where it matters most.

What you will do

• Lead, coach, and develop a team of property claims adjusters.
• Coach on homeowners and condo coverage, estimate writing, claim quality, and customer communication.
• Support sound coverage decisions and review escalated or complex claim matters.
• Use performance and quality data to identify trends and coaching opportunities.
• Help build and deliver structured training that strengthens adjusters’ technical skills, contributing your expertise as we stand up new training programs.
• Help the team successfully navigate new tools, workflows, and business priorities.
• Partner with claims leaders and other teams to improve training, processes, and customer outcomes.

What you will bring

• P&C Adjuster's License
• Bachelor's degree or equivalent experience
• 3+ years of property claims experience
• 2+ years of people management/leadership experience
• Strong homeowners property claims knowledge, including coverage interpretation
• Experience using Xactimate to review or write property or contents estimates
• Experience with XactContents, ClaimXperience, Guidewire Live Boards, or similar claims tools
• Experience contributing to or delivering formal training programs for claims adjusters
• Ability to lead through change while keeping teams engaged, accountable, and customer-focused

Job Grade

Pay Range:

Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.

If there is no posting end date then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis.

AI and Biometric Usage

Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video.

Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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