Property Manager - Midtown

Headquartered in New York with a nationally-scaled platform, RXR is a 450+ person, vertically integrated investment manager with expertise in a wide array of value creation activities, including acquisitions, asset and portfolio management, property operations, development, construction, leasing, and technological innovation. RXR is an active investor in real estate credit, rental housing, commercial property, and property technology through value-added and opportunistic investment strategies.

Job Summary

Reporting to a Portfolio Property Manager, the Property Manager is located on-site and is directly responsible for tenant satisfaction as well as portfolio value maximization. Tenant satisfaction and retention are created with tenant-focused touchpoints including the initial installation of the tenant, fostering two-way communication channels, implementing clearly understood life safety programs, and responding to tenant requests in a timely and effective manner. The Property Manager is expected to maximize portfolio value by maintaining the commercial property, overseeing budgets, managing operational expenses, and by identifying and implementing capital improvements that will increase the efficiency and value of the property. The Senior Property manager will operate in in alignment with the vision, mission and strategy of RXR and in a manner consistent with our core values.

Responsibilities

• Supervise and evaluate the job performance of the property management team


• Cultivate healthy relationships with tenants


• Oversee tenant installation and communication, including new tenant walkthroughs with the RXR Construction team


• Establish and implement Life Safety Procedures and monitor performance


• Establish and implement building maintenance procedures and monitor performance


• Create and monitor operating budgets; assist with Portfolio Capital Budgets


• Liaise with internal departments to analyze monthly and annual variance reports, evaluate escalation income, and evaluate the status of capital expenditures


• Review and approve all proposals and invoices related to building operations


• Working closely with relevant RXR internal departments, ensure all building operations are in line with RXR procedures and policies


• Create and receive approval for capital improvement work


• Maintain Building Management Systems and analyze performance


• Solicit, evaluate and implement service contracts


• Utilize relevant systems (such as Avid, Monday.com) to complete tasks


• Participate in firm-wide initiatives as needed

Qualifications

Experience and Education

• Bachelor’s degree preferred         


• 10+ years of Building Operations/Management experience; must have New York City Class A Office Building (Commercial) experience

Required Qualifications

• Excellent written and verbal communication skills


• Excellent Microsoft Excel and Word skills


• Demonstrated understanding of accounting procedures and financial reports


• Ability to cultivate and maintain relationships at all levels, including vendors relationships


• Demonstrated ability to lead a team and overcome challenges


• Resilient, positive attitude


• Expert understanding of the breadth and depth of infrastructure and operations systems of commercial properties (HVAC, Plumbing, Electrical, Telco, Roofing, etc.)


• Demonstrated understanding of all NYC Local Laws

Preferred Qualifications

Working knowledge and experience with AVID, Angus and Kardin preferred        

Top Competencies

Operations: Understanding and enforcement of policies and procedures. Understanding of Infrastructure and Operations Systems of properties. Vendor contract management.

Financials: Ability to develop accurate budgets and monthly reporting for individual properties. Think like an owner when operating within budgetary guidelines.

Computer Skills: Excel, Monday.com, AVID, Kardin, Watchwire, Worxwell, ANGUS, Yardi, Concur, Utilivisor

Project Management: Project management, logistics, vendor management, VIP/Tour preparation, etc. Effective at providing direction on projects from start to finish while clearly communicating goals and timelines: 1) establishes clear timelines; 2) requires accountability on deadlines ; and 3) meets with staff regularly to answer questions and provide direction.

Problem Solver: Navigates complex, and potentially contradictory, information to effectively assess issues and solve problems. Asks the right questions to analyze situations.

Leadership: Ability to be a model, influence, inspire, create a safe and motivating environment, communicate, and facilitate growth. Developing people to meet both career goals and organization's goals. 

Interpersonal: Ability to relate openly with diverse people and cultivate relationships with internal and external parties through networking, collaboration, and professional etiquette.