Property Operations Associate - Miami, FL

Parkway is looking for a Property Operations Associate to join our team at 1111 Brickell in Miami, Florida.

The Property Operations Associate reports to the Senior Property Manager and is responsible for assisting in the overall day-to-day administrative operations of the property management office.

General Areas of Responsibility

• Continuously strive to provide the highest level of customer service to our tenants and owners.
• Assist and work closely with the on-site property management team, tenants and vendors to achieve property management goals.

Focus Areas of Responsibility

• Answer all telephone calls and pass them on the appropriate person and greet all guests in the management office.
• Open, sort and distribute all incoming mail.
• Generate work orders from tenants and then follow up with the engineers to make sure that the work orders are done in a timely manner.
• Make sure that the office is covered at all times to allow the Property Manager time to interact more with the tenants and their immediate building needs.
• Code vendor invoices, enter invoices into the property management accounts payable program.
• Handle special janitorial requests and review every morning with janitorial supervisors.
• Review all security reports daily to determine any incidents during security hours and follow up.
• Organize and maintain the lease folders, construction files, vendor files, and Building Bible.
• Coordinate and assist in implementing fire procedures for the customers including fire captain meetings and fire drills with the local fire department.
• Create forms, make copies, order supplies as requested.
• Manage all office equipment, order copy paper and ink cartridges, keep machines full and maintained.
• Help coordinate all tenant events.
• Assist in gathering, compiling and sending out monthly reporting packages.
• Assist in preparing annual and quarterly budgets and variance reports
• Generate all special billings for tenants.
• Send out monthly rent statements (insert, apply postage).
• Help with collections for aged receivables.
• Help update Emergency Evacuation Procedures.
• Maintain all office files and appropriate documentation.
• Maintain certificates of insurance
• Performs any additional duties that might be assigned by the Property Manager or any officers of the Company.

Qualifications & Skills

• High School Diploma required; Bachelor’s degree preferred.
• Client service-oriented attitude.
• Excellent verbal and written communication skills.
• Strong organizational and prioritization skills.
• Strong initiative and work ethic.
• Two to Three years of prior experience in a professional office environment.
• Experience with MS Office Word, Excel, Outlook; Yardi and Adobe Acrobat preferred.
• Ability to maintain all information with the highest degree of confidentiality.
• Ability to manage multiple priorities in a fast-paced, deadline-oriented environment.
• Ability to follow written and oral instructions.

Physical Demands

• The physical demands described here are representative of those that an employee must meet to perform the essential functions of this job successfully.
• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk or hear. The employee is occasionally required to stoop, kneel, crouch, crawl, and climb ladders.
• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.