Summary:
Administer and maintain day to day community operations to include personnel, leasing, community maintenance, monitoring market conditions, budget control, advertising and tenant relations. Responsibilities also include leadership and guidance or training of staff, maintaining compliance for tax credit program and a wide variety of administrative functions.
General description responsibilities:
Supervision
- Interview, train and evaluate staff
- Ensure staff has the tools and guidance to perform well
- Perform a variety of tasks in a calm, professional manner
- Plan and schedule work in advance
- Make quick, informed decisions and be creative about problem solving
- Research and complete projects with proper management approval
- Communicate clearly with staff for effective management
- Develop a professional, quality team to lease & manage the property
- Develop and maintain relationships with vendors
Resident Service/Relations
- Respond promptly to tenants needs and concerns
- Determine the needs of tenant while being pleasant and tactful
- Follow-up with tenants
Leasing/Marketing
- Conduct property tours as needed
- Move in new tenants to include community policy review, doc prep and signing
- Create and maintain marketing efforts, make suggestions for new promotions or advertising
- Analyze current market conditions, anticipate changes
- Monitor staff to ensure policies and requirements are met
- Monitor/implement community social activities
- Create and ensure the successful implementation of resident retention and renewal programs
- Review renewal increase recommendations with Regional Manager
- Negotiate renewals/leases to close deals but benefit property under Regional Manager’s supervision
- Oversee timely collection of rent receipts and property income
- Process, review and approve or reject resident applications
- Understand and comply with state landlord/tenant law, fair housing laws and tax credit program rules
- Monitor all entries in Yardi, NextGen, and resident files
Financial and Reporting
- Process, research and approve payables, twice each month
- Ensure completion of weekly and monthly reports
- Review monthly financial reports and make recommendations for improvement or adjustment; monitor variances
- Prepare and review timesheets for payroll
- Create or assist with creation of annual operating budget
- Process resident move outs (deposit disposition)
- Works with auditors from CHFA, HUD, HOME, financial auditors and Section 8 inspections.
- Post Monthly Rents/ Charges - Print and file
- Zero Receipt Batch any credits at the end of the month
- Process DHA Payments
- Process Rent Payments/ Deposit into Checking Accounts
- Update Compliance Logs as needed, send to Regional Manager
- Update Availability as needed and provide to Assistant Manager
- Delinquency Reports after rents have posted and again before the end of the month
- Process/ Submit Replacement Reserves
- Complete Annual Compliance Reports to the City and other entities
Administrative
- Answer phones, direct vendors, tenants and guests
- Open mail daily
- Filing notices and payables
- Delivery of notices, flyers, packages, etc
- Check out keys, unlock doors, answer questions
- Update wait lists and storage logs as needed
- Review and update make ready board
- Supply information to “Quarterly Vacancy Reports”
- Promotes the awareness and use of environmental “green” practices throughout the community.
- Prepare Meeting Agenda for Meeting with any additional documentation needed
Maintenance
- Make recommendations for capital improvement projects or repairs
- Collect bids; plan and implement work
- Monitor maintenance activities to ensure resident requests and preventative maintenance is being performed according to company standards
- Walk property 2x weekly
Salary :
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