Protective Services Manager

170+ Years Strong. Industry Leader. Global Impact.
At Pinkerton, the mission is to protect our clients. To do this, we provide enterprise risk management services and programs specifically designed for each client. Pinkerton employees are one of our most important assets and critical to the delivery of world-class solutions. Bonded together, we share a commitment to integrity, vigilance, and excellence.

Pinkerton is an inclusive employer who seeks candidates with diverse backgrounds, experiences, and perspectives to join our network of industry subject matter experts.

The Protective Services Manager, assigned to a specific client, will support the Global Safety and Physical Security team by overseeing and advancing the executive protection, travel risk management, threat management, and event security programs. Operating within a dynamic fast-paced global environment, the Manager takes a proactive and solutions-driven approach, all while cultivating trusting relationships with senior leaders and cross-functional partners. 

• Represent Pinkerton’s core values of integrity, vigilance, and excellence.
• Plan, coordinate, and execute protective operations for senior executives, ensuring safety during domestic and international travel and events.
• Conduct advance work, threat assessments, and logistical planning to support secure movements.
• Partner with external providers and local resources to ensure continuity of protection.
• Oversee the client's global travel risk management program including monitoring global events and emerging risks.
• Develop protocols for safe employee travel and support executives during high-risk trips.
• Manage vendor relationships with travel security providers and ensure integration with client travel systems.
• Support a structured global threat assessment and management process including monitoring, triaging, and responding to threats impacting executives and/or employees.
• Collaborate with internal and external partners on case management and resolution.
• Maintain documentation, reporting, and escalation procedures for high-risk cases.
• Design and implement security plans for corporate events, board meetings, and large employee gatherings worldwide.
• Coordinate with venues, vendors, and local law enforcement to ensure a safe and seamless event experience.
• Conduct post-event reviews to identify improvements and lessons learned.
• Continuously refine policies, SOPs, and playbooks across all protective services disciplines.
• Build cross-functional relationships with stakeholders across Legal, HR, Facilities, and Risk.
• Provide regular reporting and metrics to senior leadership on program effectiveness.
• All other duties, as assigned.

Bachelor's degree with at least five years of executive protection and two or more years of travel risk, threat management, and event security experience. The selected candidate must currently possess or will be required to obtain a California Gard Card as a condition of employment.

• Medic/ First Aid/ AED/CPR certifications, preferred.
• CPP, PSP, CTM certifications, preferred. 
• Expertise with security protocols, investigations, and incident management.  
• Familiarity with threat monitoring tools and platforms.
• Clear and concise interpersonal and communication skills with the ability to present findings and recommendations to senior leadership.  
• Able to work collaboratively with cross-functional teams and external partners, including law enforcement.
• Serve as an active listener while validating others' perspectives and adjust communication style accordingly.
• Able to pivot smoothly and adapt when faced with setbacks, viewing challenges as opportunities to learn.
• Address disagreements constructively with a focus on solutions rather than blame.
• Able to identify personal work-related strengths and weaknesses and accept feedback as a tool for continuous growth.
• Foster trust and empowerment, creating a safe team environment.
• Able to interact effectively at all levels and across diverse cultures.  
• Analytical skills with a proactive approach to problem-solving.
• Client orientated and results driven.  
• Able to carry out responsibilities with little supervision.
• Serve as an effective team leader.
• Computer skills; Microsoft Office, macOS, Slack platform.

Working Conditions:

With or without reasonable accommodation, requires the physical and mental capacity to effectively perform all essential functions;

• Regular computer usage.
• Occasional reaching and lifting of small objects and operating office equipment.
• Frequent sitting, standing, and/or walking.
• Travel, domestic and/or global up to 50%.

Pinkerton is an equal opportunity employer to all applicants and positions without regard to race/ethnicity, color, national origin, ancestry, sex/gender, gender identity/expression, sexual orientation, marital/prenatal status, pregnancy/childbirth or related conditions, religion, creed, age, disability, genetic information, veteran status, or any protected status by local, state, federal or country-specific law.

Benefit options include employer-paid life and AD&D, voluntary life and AD&D, medical, (HSA) Health Savings Account, (FSA) Flexible Savings Account, dental, vision, short-term disability, long-term disability, 401(K), paid time off (vacation, personal, sick, and holidays) and several employee assistance-related programs. This information provides a brief benefit overview. Upon the acceptance of an employment offer, the new employee will receive comprehensive plan details based on specific eligibility rules.