Provider Relations Manager

• Develop and maintain strong, professional relationships with referring physicians,

advanced practice providers, and their office staff.

• Serve as the primary point of contact for referring providers, responding to inquiries,

resolving issues, and facilitating communication with AOMSC departments.

• Actively engage with physicians and practice managers through in-person visits,

calls, emails, and scheduled check-ins to assess satisfaction and identify areas for

improvement.

• Collaborate with the marketing and leadership teams to develop thoughtful referring

provider gifts, educational materials, and resources to share during in-person visits.

• Promote AOMSC’s services, specialties, and new programs to enhance awareness

and increase referral volume.

• Partner with internal referral department to coordinate timely follow-up and ensure

an exceptional referral experience.

• Monitor referral trends and feedback and provide insights and recommendations to

leadership to support patient retention and growth strategies.

• Support credentialing processes and ensure referring providers have up-to-date and

accurate contact and practice information.• Assist in the onboarding of new providers by introducing them to referral sources

and highlighting internal resources and services.

• Stay informed about industry trends, competitor offerings, and community

physicians’ needs to identify opportunities for collaboration and outreach.

• Bachelor’s degree in Healthcare Administration, Business, Marketing, or a related

field required; relevant experience may be considered in lieu of degree.

• Minimum of 2–3 years of experience in provider relations, physician outreach,

medical office coordination, or a similar role preferred.

• Excellent interpersonal, communication, and relationship-building skills.

• Ability to work independently and travel locally to meet with referring providers.

• Strong problem-solving skills and a proactive, service-oriented approach.

• Working knowledge of healthcare systems, referral processes, and medical

terminology.

• Proficiency in Microsoft Office Suite; EMR familiarity a plus.