Provider Relations Representative

Description

RESPONSIBILITIES

Establishing and maintaining relationships with assigned healthcare providers through office visits, telephone calls, prompt resolution of issues, and excellent customer service

Serve as main contact for physicians and their teams, answering questions, providing support, and guiding them through our services, protocols, and processes 

Work closely with Women’s Imaging Specialists Regional Managers and the Director of Business Development to handle any issues or concerns from referring providers in a professional and timely manner 

Stay informed about new healthcare offices in territory with goal of expanding referring provider network

Track and monitor incoming referrals from top provider offices, identifying referral trends on a monthly basis; proactively address referring offices with consistent referral decreases  

Managing healthcare provider accounts to achieve company strategies and goals

Maintaining a working knowledge of the latest regulations and news in the field of breast health, mammography, and continue education through resources like the ACR website and AreYouDense.org 

Assisting front office administrators with more complicated provider questions

Identifying shortfalls in healthcare provider access and initiating improvement opportunities 

Assist in planning events and campaigns that engage both staff and referring offices 

Requirements

MINIMUM REQUIREMENTS

2 years Medical Office Experience 

Degree in marketing/sales preferred 

Professional communication: comfortable speaking with physicians, nurse practitioners, and other medical staff in a confident, articulate, and professional manner.  

Exceptional customer service skills

Proficiency in Microsoft Office Suite 

Ability to work independently

Excellent verbal and written communication skills

Excellent problem-solving skills

Ability to take the initiative to get tasks done

Must have a valid Georgia driver’s license and a clean driving record 

Must have dependable transportation