Provider Relations Specialist

Description

Job Title: Provider Relations Specialist

Location: On-site | WellTrans Headquarters
Department: Network Operations
Reports To: Provider Relations Manager
Employment Type: Full-time | Permanent

About WellTrans:

WellTrans is a leading provider of non-emergency medical transportation (NEMT) services, dedicated to ensuring safe, reliable, and accessible transportation for healthcare needs across the state. We’re expanding our internal staff operations and seeking a dedicated Provider Relations Specialist to join our dynamic team.

Position Overview:

The Provider Relations Specialist will serve as a key liaison between WellTrans and its network of transportation providers. This role is integral to ensuring operational excellence, compliance, and effective communication across our provider network. The ideal candidate is a self-starter with excellent interpersonal skills and the ability to work independently in a fast-paced environment.

Key Responsibilities:

• Develop and maintain systems for tracking, measuring, and reporting provider performance.
   
• Recruit, onboard, and support a robust statewide network of transportation providers.
   
• Ensure all provider operations comply with internal policies and contractual obligations.
   
• Stay informed on industry trends, best practices, and regulatory changes in transportation management.
   
• Facilitate regular provider meetings to foster communication and resolve issues proactively.
   
• Coordinate communication with key stakeholders including state agencies, advisory boards, and providers.
   
• Assist in conducting vehicle inspections and ensure compliance with safety and operational standards.
   
• Lead in-person training sessions such as CPR and PASS certification.
   
• Travel throughout assigned regions for provider visits, inspections, and training.
   
• Support the Network Operations with additional projects and duties as needed.
   

Job Requirements:

Education & Experience:

• Associate degree in Public Relations, Business, or a related field preferred.
   
• Minimum of 3 years’ experience in a sales, customer relations, or provider relations role.
   
• Experience in healthcare or transportation industries is a plus.
   
• Experience with quality oversight or vehicle inspections preferred.
  
   

What We Offer:

• Competitive salary
   
• Comprehensive benefits package (medical, dental, vision)
   
• Paid time off and holidays
   
• Supportive team environment and opportunities for growth
   

Requirements

Skills & Abilities:

• Excellent verbal and written communication skills.  
• Strong organizational and analytical skills; ability to work independently and problem-solve.  
• Proficient in Microsoft Word, Excel, Outlook, and other standard office software.  
• Exceptional customer service skills with a professional and friendly demeanor.  
• Ability to engage and build relationships with a variety of stakeholders, including transportation company owners and agency representatives.  
• Comfortable managing high call volumes and multi-tasking in a fast-paced environment.  

Working Conditions:

Physical Requirements:

• Prolonged periods working at a computer and using a telephone.  
• Ability to lift up to 25 lbs and bend/reach to access office equipment and files.  
• Must be able to drive long distances (up to 6 hours) for site visits and trainings.  
• Ability to conduct repetitive data entry and engage in prolonged sitting and ambulation as required.
• Must be able to commute to office daily to fulfill daily job requirements.