Provider Relations Specialist

This role is critical to improving communication, strengthening trust with provider offices, and ensuring we stay top-of-mind with our referral partners. Having someone consistently assigned to this function will allow for timely updates, proactive problem-solving, and smoother coordination between our team and physician offices.

Key Responsibilities

• Regular follow-up with physician offices and clinic staff


• Building and maintaining strong professional relationships with accounts


• Providing consistent updates on referrals, orders, and case status


• Identifying and resolving issues before they become barriers


• Documenting communication clearly and accurately in the system


• Acting as a reliable point of contact between providers and internal teams

Required Qualifications

• Strong communication and interpersonal skills


• Proven ability to build and maintain professional relationships


• Experience working with physician offices, clinics, or healthcare accounts


• Excellent organizational and follow-up skills


• Ability to manage multiple accounts and priorities


• Attention to detail and accuracy in documentation

Preferred Qualifications

• Healthcare, infusion, pharmacy, or medical office experience


• Knowledge of referral workflows and provider expectations


• Experience with CRM, EMR, or similar documentation systems


• Professional, customer-service-focused mindset