Provider Schedule Coordinator

PROVIDER SCHEDULE COORDINATOR JOB SUMMARY

Provider Schedule Coordinator will manage and maintain provider schedule templates for all Medical and Dental providers; ensuring templates are accurate and blocked accordingly. This includes managing provider PTO’s, blocking schedules for meetings/trainings, updating templates, and rescheduling patients that may be impacted.  

PROVIDER SCHEDULE COORDINATOR ESSENTIAL DUTIES AND RESPONSIBILITIES

• Building and maintaining scheduling templates and ensuring templates are up to date and reflect current provider schedules.
• Adjust templates to reflect provider availability, including non-productive hours (PTO, Meetings, Trainings, Holidays etc.) 
• Modifying templates in response to schedule change requests.
• Communicate schedule changes to relevant staff.
• Support telephonic outreach to patients. 
• Generate reports from multiple systems.
• Work assigned cases (outreach to patients, educate patients, coordinate services, schedule patient visits etc.).
• Answer incoming calls.
• Understand the requirements of the caller and provide precise information, triage appropriately.
• Use questioning and listening skills that support effective telephone communication.
• Use an effective approach to handle special telephone tasks like call transfers, taking/sending messages, call interruptions, holds, and unintentional disconnects.
• Understand the impact of attitude in handling calls professionally. 
• Be courteous and conscientious of the call queue at all times.
• Support excellent customer service philosophy.
• Schedule new patient and follow-up visit appropriately.
• Submit and/or follow up on authorizations.
• Eligibility verification and reconciliation.
• Coordinate with clinic and clinical staff as needed.
• Stays in compliance with all HIPAA regulations. 
• Good understanding of medical terminology.
• Maintain daily, positive communication with other departments.
• Encourage a cooperative, team approach to interdepartmental workflow.
• Assist other departments as appropriate.
• Attend meetings as required.
• Perform other duties, as assigned.

 PROVIDER SCHEDULE COORDINATOR  EDUCATION, TRAINING AND EXPERIENCE

• Medical Assistant Certificate preferred, or equivalent experience
• High School Diploma or GED. 
• Minimum of 3-5 years of experience in a medical office setting.
• Must be bilingual in Spanish or Armenian

 PROVIDER SCHEDULE COORDINATOR KNOWLEDGE, SKILLS AND ABILITIES

• Ability to find solutions when barriers are identified.
• Strong documentation skills. 
• Ability to multitask and prioritize when needed.
• Ability to independently seek out resources and work collaboratively.
• Ability to read, understand, and follow oral and written instructions. 
• Experience and work ethics that support working within a high-functioning, team-oriented environment.
• Demonstrates a willingness and ability to work under supervision.
• Ability to develop and maintain good working relationships with staff.
• Ability to use a computer and learn new software programs.
• Excellent interpersonal skills reflecting clarity and diplomacy, and the ability to communicate accurately and effectively with all levels of staff and management.
• Demonstrates ability to work in a regulatory climate that includes oversight of state and federal entities, payer contracts etc.
• Possesses the ability to communicate effectively, both verbally and in writing.
• Possesses genuine respect for others and acceptance of their individual social and cultural traits.
• Proficient knowledge of Microsoft Outlook.
• Able to travel and attend professional meetings, conferences, trainings, and clinic sites. 
• Demonstrate flexibility, enthusiasm, and willingness to cooperate while working with others in multi-disciplinary teams.
• Performs other related duties as assigned.

 PROVIDER SCHEDULE COORDINATOR BENEFITS

• Medical, Dental and Vision – 100% paid by Employer
• Life Insurance and Accidental Dismemberment – 100% paid by Employer
• Paid Holidays
• Paid Time Off
• 401(k)
• 401(k) Matching
• Flexible Spending Account
• Fringe
• Supplemental Insurance to the first visit

We are committed to providing equal employment opportunities to all applicants, including those with arrest or conviction records. In accordance with the ULAC Fair Chance Ordinance, we will not inquire about or consider criminal history until after a candidate has received a copy of their background check report. All applicants will be evaluated based on their qualifications and ability to perform the essential functions of the job. For more information, please refer to LA County Fair Chance Hiring.