Provider Services Account Specialist- Searcy

Job Grade: 4

Purpose of Job:

• Ensure effective and proactive communication with assigned clients.
• Thoroughly and analytically review client reports to improve each client’s cash collections while identifying internal process gaps.
• Work cooperatively with all other UHS departments to present timely, detailed information to both internal and external customers
• Work to make UHS more customer focused and to strengthen client relationships.
• To generate and distribute routine and ad hoc reports to internal and external customers.
• To gather information from various sources to interpret patterns and identify trends to improve business processes and affect UHS and client business decisions.
• To report results and findings to the business, colleagues, and clients.

Main Duties:

• Using root cause identification, analyze and prepare client reports for client meetings.
• Build sustainable relationships with our client through open and interactive communication while leading client calls, proactively identifying potential issues and spearheading resolutions.
• Review, prepare, and send routine and ad hoc reports accordingly and process report requests within deadlines to internal and external clients.
• Serve as an analytics specialist focusing on the management of data from various sources and providing data-driven insights.
• Provide internal support to departments wanting to increase efficiency, productivity, or profitability through analysis of information and data.
• Recommend actions by analyzing and interpreting data and making comparative analyses.
• Work cooperatively with all other UHS departments to present timely, detailed information.
• Facilitate effective and proactive communication with assigned clients.
• Complete special projects as assigned within designated timeframes.
• Extract and compile data from a database or other secondary data sources.
• Interpret data, analyze results using statistical methods and techniques.
• Identify, analyze, and interpret trends or patterns in complex data sets.
• Present data and conclusions in a clear and concise manner.
• Work with management to prioritize business and information needs.
• Performing quality checks on data used in analysis and reports and review all work to ensure accuracy.

Qualifications:

• High School diploma required, Bachelor's degree preferred.
• Proficient with Microsoft Office applications with an emphasis on Excel, specifically VLOOKUP's, Pivot Tables and formulas.
• Experience with project management and delegation of responsibilities.
• Technical expertise regarding data models and data mining.

Knowledge, Skills and Abilities:

• High School diploma required, Bachelor’s degree strongly preferred.
• Process focused mindset with the ability to breakdown workflows/processes in an effort to improve customer service. Proficient with Microsoft Office applications with an emphasis in Excel, specifically VLOOKUP's, Pivot Tables and formulas. Experience with Project Management and delegation of responsibilities, with a proven track record of success.
• Detail oriented, with strong analytical, organizational and problem-solving skills.
• Customer focused with experience handling difficult or challenging customer calls in a professional manner.
• A strong desire to learn new tasks and take on additional responsibilities, while managing current workload.
• Understanding of basic business principles and processes.
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.
• Technical expertise regarding data models and data mining.
• Strong knowledge of and experience with reporting packages and database querying.
• Strong verbal and written communication skills.
• Demonstrates a strong work ethic by managing time effectively and completing all tasks as assigned.
• Maintains a commitment to quality, attention to detail, and follow through in the face of potential time constraints or deadlines.