Provider Support Assistant - Duke Weight Loss of Raleigh

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

Duke Health Integrated Practice

Duke Health Integrated Practice comprises more than 110 primary and specialty outpatient clinics, extending the reach of the Duke Health mission across the state of North Carolina.

JOB LOCATION

Duke Weight Loss Surgery Center - 3480 Wake Forest Rd

JOB SUMMARY

We are seeking a Provider Support Assistant to perform administrative responsibilities in support of the Weight Loss Clinic of Raleigh providers and patients. 

JOB DUTIES AND RESPONSIBILITIES

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  Receive telephone calls and route messages appropriately to physicians, nurses, other staff and other departments to include managing voicemail inbox and clearing out messages daily. 

  
  


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  Obtain medical records from referring physician offices/hospitals to include obtaining imaging from Powershare. 

  
  


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  Schedule surgeries to include surgery posting and post op appointments: Weight Loss and Minimally invasive surgeries, using procedure pass to help with coordination, to include pre-anesthesia testing, surgery clearance, and multispecialty needs across the Duke system. 

  
  


• Provider responsibilities: managing providers Outlook calendar, provide time off, and scheduling/rescheduling provide appointments as needed. 


• Work closely with Durham team to coordinate patient and provider needs.


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  Help coordinate group sessions and seminars to include helping with setup and patient flow. Setting up the conference room. 

  
  


• Scanning medical record using solarity application and scanner.


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  MyChart messaging: Review inbasket pools consistently and daily, reply to patients and providers in a timely manner, and working alongside the CMA to review and complete.

  
  


• Work with service access team on the weight loss workque.

JOB ELIGIBILITY REQUIREMENTS

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  High school diploma or equivalent education required.

  
  


• One year of clerical, office support, or related experience is required; or an equivalent combination of relevant education and/or experience. Healthcare office experience is preferred. 


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  Epic experience preferred.

  
  


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  Powershare experience preffered.

  
  


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  Appointment / Provider scheduling experience preferred.

  
  


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  Knowledge of Prior Authorizations preferred. 

  
  

JOB HOURS

The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.