Provider Support Specialist

Position Overview: Works with the Coordinator, Provider Support Team and team to support providers through telephone encounters (TE’s) and documents while ensuring consistency with patient care across Brio.  

Essential Functions:

• Takes ownership of ensuring the “Brio Way” is experienced by Brio patients, families, and internal team members. Promotes an authentic, transparent work environment within the clinical areas.  
• Helps carry out team short term and long-term goals for the Clinical Support Team.
• Will work alongside the clinical support team and providers to increase efficiency and consistency in patient communication and care. 
• Provide communication with providers regarding patterns that are seen within TE’s/documents that could be changed to improve patient experience and decrease workload for provider and PST team members.  
• Will work through TE’s/prior authorizations and documents efficiently in order to answer a high number of questions and concerns daily, while maintaining the Brio Way. 
• Provides over the top customer service to patients and team members while following Brio protocols. 
• Call patients to communicate results or provider delegated information in a timely manner, as well as handling medication refill requests following the medication refill protocol. 
• Thoroughly review charts for information needed for patient communication.
• Work through patient documents and respond appropriately 
• Perform additional tasks as assigned by manager. 

Qualifications:

• High School degree or equivalent
• MA, CMA/RMA, LPN (Licensure not required but acknowledged)
• Medical office experience preferred but not required
• Excellent interpersonal and communication (oral and written) skills
• Comfortable with computer skills and excellent typing
• Must be comfortable practicing candor and giving feedback to team members and providers when appropriate. 

Work environment and Physical Demands:

Requires sitting, standing, and walking associated with normal physician office environment. Person may be exposed to fumes, airborne particles, infectious diseases, blood/bodily fluids, and disease-bearing specimens.