Provider Support Specialist

STATUS:  Hourly, Non-Exempt           

POSITION SUMMARY 

The Provider Support Specialist will provide administrative, technical, and operations support to the Operations Manager and various company departments, including but not limited to company Owners, Human Resources, and Residential Services. This position  assists with projects and tasks that support essential company operations, employee onboarding, training and daily office operations. The role requires strong organizational skills, communication skills,  critical thinking skills, and flexibility to adapt to changing organizational needs.    

DUTIES & RESPONSIBILITIES

COMPANY OPERATIONS

• Follow workflows across departments to enhance operating tasks and procedures.
• Complete and track employee credentialing processes for professional certifications such as CPR and Food Handlers certifications, etc.
• Track and follow up on regional maintenance requests and vehicle maintenance, including coordinating with external vendors, EDS employees, and contractors as needed.
• Work in conjunction with Human Resources and individual programs to onboard new employees.
• Assist in tracking and responding to IT requests, which may include device/hardware purchases and tracking, device and software troubleshooting, and setting up new devices.
• General office operation tasks such as greeting employees and visitors, ordering and tracking office supplies, managing mail, answering phones, and general office cleaning, maintenance needs, and working with property managers to obtain access, key fobs, etc.   
• Maintain certification as a CPR trainer and assist in training employees to become CPR certified.
• Flexibility to accommodate occasional schedule adjustments, including after-hours meetings, employee training, and operational needs.
• Lead EDS Safety Committee and ensure compliance with applicable safety laws and regulations.
• Assist with special projects as determined by the Operations Manager.

SYSTEMS MANAGEMENT

• Assist in tracking training compliance through the online learning management system (LMS).
• Assist with and respond to electronic health record (EHR) related requests.  Assist with employee training in basic use of EHR.
• Assist with management of employee accounts and access permissions, including email,      EHR, LMS, etc.
• Create and deactivate accounts in varying platforms as employees are hired and terminated (Google, CareLogic, PointClickCare, Relias, etc.).
• Complete regular reporting in utilized systems and communicate compliance issues or progress.  Make recommendations for improvement based on reporting outcomes. 
• Complete regular compliance checks with the Office of Inspector General (OIG) and System for Award Management (SAM) on all employees.

PROFESSIONALISM

• Abide by all federal and state laws, regulations, and statutes.
• Uphold all EDS Policies and Procedures.  
• Perform all work tasks safely and properly and immediately report safety concerns to the Operations Manager, Human Resources, Owners, or Director of Residential and Clinical Services.
• Complete all required training in a timely manner, both live and via the online training platform.
• Communicate professionally and courteously with leadership, employees, visitors, vendors, and community partners.
   

PHYSICAL DEMAND

• Ability to sit, stand, and walk for extended periods.  Staff may need to run, bend, stoop, lift, or reach on occasion. 
• Manual dexterity to operate a computer keyboard, tools, controls, and to handle paperwork.
• Visual acuity to read documents, computer screens, and observe operational tasks. 
• Ability to navigate facilities, including stairs and corridors, as needed. 
• Hearing and verbal communication skills to interact effectively with employees, residents, and other administrative staff.
• Ability to demonstrate CPR & First Aid techniques and perform physical skills during hands-on instruction and skills assessments.  

WORK ENVIRONMENT

Work will generally occur in an office setting but requires visiting programs and can occur at various locations in the community.  Some travel is required, and safe driving is essential.  Work in this field can be mentally and emotionally demanding and requires personal and professional skills to effectively cope with potential stressors.

Duties and Responsibilities and Working Conditions outlined above are illustrative of various duties that may be regularly performed but may not reflect every task required of the position.  Other duties that are similar, related, or logical to the position may be assigned at any time.  This job description does not constitute an employment agreement between Elderly and Disabled Services and the employee and is subject to change by the employer as needed.

• Experience with various software platforms, including EHR's, LMSs, payroll systems, and other administrative applications.  
• Ability to work independently and exercise sound judgment.
• Strong attention to detail and ability to maintain accurate records.
• Strong written and verbal communication skills, with the ability to clearly explain information, provide instruction, and interact professionally with others.
• Must possess a valid driver’s license and pass a criminal background check.
• Willing to obtain and maintain an approved CPR & First Aid instructor certification.
• Must possess a valid driver's license and pass a criminal background check.  

Preferred Experience

• Experience facilitating employee orientations, trainings, and software instruction.
• Experience providing basic IT support and administering organizational software systems.