Provisional Employee - Customer Service Rep

The Role

The Customer Service Representative (CSR) is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. The CSR is the direct interface with customers and responsible for addressing customer needs and coordinating problem solving in concert with Sales and cross-functional partners. The CSR works in partnership with the field sales representatives, manages all aspects of the order to cash process and forms working relationships within supply chain, the business and manufacturing. 

This role is Provisional

Responsibilities

•    Manage customer purchase orders, including order entry to invoicing, customer requests, inquiries, complaints and enter forecasts
•    Analysis of inventory and customer demand
•    Partner with Sales in support of customer needs
•    Manage customer records with customer and internal partners
•    Foster teamwork and collaboration
•    Back up colleagues as needed
•    Travel on an infrequent basis in support of sales efforts

Qualifications

•    Bachelor’s degree in related field is required – (Business, Supply Chain, International Business, Sales, Marketing preferred)
•    Excellent communication skills, both written and oral required
•    Excellent computer skills including strong proficiency in Excel and Word; SAP and Sales Force experience desired
•    Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and work well with others
•    Individual must have the ability to contribute independently and within a team environment
•    Relevant customer service, sales, supply chain or manufacturing experience is valued but not required
•    Relevant product knowledge is valued but not required
•    Coursework completed in chemistry, engineering, mathematics, information technology, operations or supply chain management, advanced degree, and APICS certifications considered a plus

Benefits

Your total rewards go far beyond a competitive salary. When you join Eastman, you gain access to an exceptional suite of programs designed to protect your health, grow your wealth, and fuel your career.

Compensation & Incentives
• Base pay plus performance-based incentive opportunities that let you share in our success.

Health & Wellness
• Comprehensive medical, prescription-drug, and dental coverage—paired with a Health Savings Account option to help you save tax-free dollars for care today or in the future.
• A robust menu of voluntary benefits—including vision, optional life, critical-illness protection, and more—so you can tailor coverage to fit your life.
• Holistic wellness support: financial-planning tools, family-building assistance (adoption, pregnancy, and fertility resources), parental leave, and confidential Employee Assistance Program counseling.

Retirement & Financial Strategies
• 401(k) with a company match—plus an additional annual retirement contribution from Eastman to accelerate your long-term savings.

Time Away
• Eleven paid holidays, one personal day, paid time off, and paid vacation to recharge, celebrate, or handle life’s moments.

Growth & Development
• Access to mentorship, learning resources, and leadership programs that empower you to thrive in your current role and chart the next steps in your career.