Provo Marriott Hotel PM Front Desk Guest Services Rep

Description

Job Title: PM Guest Service Representative

We are seeking a friendly and customer-oriented Guest Service Representative to join our team. As a Guest Service Representative, you will be responsible for providing exceptional customer service to our guests and ensuring their satisfaction during their stay.

Responsibilities:

- Greet guests upon arrival and check them in using our reservation system

- Answer guest inquiries and provide information about hotel amenities, services, and local attractions

- Handle guest complaints and resolve issues in a timely and professional manner

- Assist guests with luggage and other requests as needed

- Maintain a clean and organized front desk area

- Process guest payments and maintain accurate records

- Collaborate with other hotel staff to ensure a seamless guest experience

Requirements:

- High school diploma or equivalent

- Previous experience in customer service or hospitality preferred

- Excellent communication and interpersonal skills

- Ability to multitask and work in a fast-paced environment

- Strong problem-solving skills and attention to detail

- Proficiency in Microsoft Office and reservation systems

- Flexibility to work weekends and holidays as needed

If you are a team player with a positive attitude and a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity as a Guest Service Representative.