Psychiatric Case Manager: Outpatient Services

Come be a part of our dynamic, caring team dedicated to helping the mental health needs of children and families in Philadelphia! 

This is not a remote position!

Gemma Services is seeking a full-time, Psychiatric Case Manager to join our Child & Adolescent Outpatient Therapy program located at our Mt. Airy office.

Why Gemma? Gemma offers a generous benefits package that includes full medical insurance coverage at no cost to the employee, eight (8) paid holidays and over three (3) weeks of paid time off in the first year. In addition, Gemma offers referral bonuses, education assistance and self-care funds for each program to participate in wellness activities.

The Psychiatric Case Manager acts as a liaison between the psychiatrists and clients/families. The Psychiatric Case Manager provides case management and administrative support for the psychiatric services of the Outpatient Program, including: managing psychiatrist calendars, scheduling appointments, handling calls from parents regarding issues with patients, coordinating electronic refills of medication and emergency referrals. The Psychiatric Case Manager coordinates within the department to provide relevant clinical information to other departments, collaborates regularly interdepartmentally via team meetings. Takes meeting notes, creates files, inputs information in the electronic health records system, ensures proper medical billing; reports pertinent information to the immediate supervisor; responds to inquiries or requests for information. Collaborating with insurance, managed care organizations and pharmacies. Coordinates referrals outside the agency to provide care navigation for psychiatric patients

Skills

- Must have effective communication skills, excellent organizational skills, and the ability to address competing priorities. Oversight of psychiatric documentation completion.

- Must have exceptional organization skills.

- Must be able to multitask and have the ability to address multiple competing priorities.

- Must be friendly, personable, and adaptable.

- Knowledge of office operations; proficient PC skills, including Microsoft Office software and Electronic Medical Records System

Qualifications

- A minimum of two (2) years' related experience in a healthcare setting preferred.

- Bachelor’s degree in a related field required.