PT Barista

POSITION PURPOSE:

The Barista/Coffee Shop Attendant is responsible for preparing and serving coffee, small food items and other beverages while interacting with guests in a positive, friendly and efficient manner.

 

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Opens and closes the coffee shop according to established policies and procedures

• Communicates with guests to take food and beverage orders

• Operates espresso machine and other shop equipment in order to prepare drinks and pastries

• Provides outstanding customer service and engage in suggestive selling

• Maintains equipment, performs preventative maintenance, troubleshoots breakdowns and/or calls for repairs

• Assists in stocking food and beverage items as needed

• Performs cash-handling functions, including point-of-sale (POS) system, registers, and daily reporting

• Ensures the coffee shop adheres to the highest standards of cleanliness, presentation, and service

• Ensures the daily operation of the coffee shop adheres to operating procedure guidelines

• Assists in other positions in the F&B team as needed

 

QUALIFICATIONS:

Basic Qualifications and Skills

• Must be flexible regarding scheduling based on business demands, including nights, weekends and Holidays as needed

• Some High School education or equivalent

• Flexibility regarding scheduling based on business demands

• Experience utilizing basic math skills with ability to add, subtract multiply and divide

• Proven customer service skills and communication skills; able to read and interpret English language manuals relating to safety, operations, and procedures

 

Desired Qualifications and Traits

• Previous experience demonstrating strong customer service

• Prior experience utilizing restaurant equipment and sanitation standards

• Ability to multi-task and prioritize a variety of tasks with minimal direction

• Previous experience with cash transactions and Point of Sale systems

• Proven teamwork skills

 

REQUIREMENTS:

• Pass a background check and mandatory drug test

 

PHYSICAL DEMANDS:

• Able to lift up to 20 lbs.

• Able to bend, stretch, and twist

• Able to stand for long periods of time