PT Operations Specialist

OUR STORY

Equinox Group is a high growth collective of the world's most influential, experiential, and differentiated lifestyle brands. We restlessly seek what is next for maximizing life - and boldly grow the lifestyle brands and experiences that define it. In addition to Equinox, our other brands SoulCycle and Equinox Hotels are all recognized for inspiring and motivating members and employees to maximize life. Our portfolio of brands is recognized globally with locations within every major city across the United States in addition to London, Toronto, and Vancouver.

OUR CODE

We are passionate about high performance living and we practice what we preach – investing time in our own health and fitness. We believe that everyone has untapped potential within them and it takes a disruptive approach to unleash it. We dream big and don’t settle for the status quo. We sweat the details. We never accept less than 110% to help each other deliver the Equinox experience and enable our members to get great results. We are obsessed with what’s new, what’s now, what’s next. Never following, always leading, living ahead of the moment in fashion, culture, and consumer behavior. We aren’t just a company; we’re a community vested in each other’s success. We value humility and a team approach at every level of the company.

If you are a high performing individual who is passionate about winning and inspiring others, then we are excited to discuss career opportunities with you.

The Personal Training (PT) Operations Specialist is responsible for the daily administration, reporting and support of related activities in the PT Operations department. This position will be expected to own the tasks and responsibilities that are needed to optimize efficiencies and maintain fluid collaboration with cross functional support teams i.e. digital product team, marketing team, and operations team. This role will assist in various project-based contributions that drive towards the department’s strategic objective. Reports directly into the Vice President of Personal Training and the ideal candidate must work well in a dynamic and a high growth environment.

Responsibilities

• Collaborate with department management/ director levels to evaluate current processes to identify areas of opportunities for department efficiencies
• Document and maintain Standard Operation Procedures for new field processes; ensure this information is accessible to employees
• Support the roll out of new processes to ensure a positive employee and member experience
• Coordinate and schedule all department meetings and calls; attend meetings as necessary to document feedback and action items
• Collect and track changes and promotions in the field to coordinate quarterly announcements
• Track new initiatives and compliance requirements
• Support pilot programs for Personal Training by gathering feedback from the field to be able to identify trends and areas of opportunity
• Liaise with field teams especially the Personal Training teams
• Provides administrative support to streamline department communications, SOP’s
• Escalates risks, issues or concerns to direct manager

• Minimum of 2-3  years of professional experience  
• Excellent organization, planning, and project management skills 
• Ability to set priorities, organize time
• Ability to effectively communicate across different teams and across different leadership levels  
• Ability to manage a broad and varied workload 
• Takes ownership of work, demonstrates initiative, and can work independently
• Strong attention to detail and insistence on accuracy
• Proficiency in Microsoft Office

Pay Transparency: Min $75K - Max $80K

AS A MEMBER OF THE EQUINOX TEAM YOU WILL RECEIVE:

• We offer a competitive salary, benefits, and industry-leading commission opportunities for club employees
• Complimentary Club membership
• Perks and incentives with our products and services including Personal Training, Pilates, Spa, and Shop

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Equinox is an equal-opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://careers.equinox.com/

All your information will be kept confidential according to EEO guidelines. Must have a legal right to work in the United States.