PT Self Checkout Ambassador - 02205

• The SCO Ambassador should move through the SCOs as follows:


• SCO Located
  
  No Customers Present
  
  Customers Present
  
  Between Registers
  
  Stand between the grocery aisle and SCO location to guide customers to the SCO lanes
  
  Engage with all customers as they approach and utilize SCO. Use the Mobile Attendant while moving fluidly through the SCO area watching for customer cues to assist.
  
  Horizontal Corral
  
  Be available outside the corral to engage customers to use the SCO
  
  Be actively engaged with customers and move fluidly within the horizontal corral area watching for customer cues to assist.
  
  


• Assist customers with cart needs, if a customer seems to be in need of a cart in the SCO area, retrieve one for the customer


• Assist customers on how to use SCO properly including use of the hand scanner for a Fast and Easy checkout experience


• React quick and assist customer needs to create a Fast and Easy checkout experience Show customers how to use the hand scanner for a Fast and Easy checkout experience


• Monitor SCO as customers ring up groceries
  
  
  
  
  • Watch for BOB and proper scanning by the customers
  
  
  • Ensure the customer properly scans items and places them in the bag or appropriately places in the bagging area if no bag is needed
  
  
  • (Select Stores Only) After customers scan BOB items, place the Paid/Purchased sticker on one of the items on the bottom of the basket where it will be easily visible
  
  
  
  


• When assisting a customer (approving a void, completing an age verification, etc.)
  
  
  
  
  • Always engage with the customer and make the customer aware, even when using the Mobile Attendant
  
  
  • Every approval should come with a conversation
  
  
  
  


• Maintain a clean and stocked SCO area (bag supplies, receipt paper, trash, hand baskets, carts, etc.)


• Maintain a SCO utilization goal of 48%


• SCO bag standards:
  
  
  
  
  • Plastic Bags - only 2 bag bundles on each rack at a time
    
    
    
    
    • 1 Bag Rack
      
      2 Bag Racks
      
      White Bags
      
      White Bags
      
      Blue Bags
      
      
    
    
    
    
  
  
  • Paper Bags
    
    
    
    
    • Paper bags should be stored behind the bag racks for customer convenience
    
    
    • Stores that only offer paper and reusable bags should be set up as the image below
    
    
    
    
  
  
  
  

❗ Remember, SCO lanes are just like traditional lanes and customers expect to be assisted just as quickly as they would if there were a cashier scanning their groceries