Public Benefits Specialist - Bilingual Required English/Spanish!

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Bilingual Required: English & Spanish

To qualify for this position, you must be bilingual in English & Spanish. The job offer will be contingent upon passing a test evaluating your proficiency in the bilingual requirements for this position. Upon passing the test, you will receive 5% bilingual differential pay. 

Opportunity awaits!

Looking for a rewarding career where you can work alongside a team of dedicated individuals to support Oregonians? This opportunity offers growth and the chance to positively impact lives.

As a Public Benefits Specialist, you will work in the Hood River office assisting Oregonians in-person.

Summary of Duties

As a Public Benefits Specialist, you will:

• Perform eligibility determinations, redeterminations, periodic reviews, and updates to changes for ODHS, Oregon Health Authority (OHA), and Department of Early Learning and Care (DELC) programs.

• Interview applicants in person and by phone to gather information needed to assess and determine if there is a need for services and benefits.

• Assessing client family strengths and needs, connecting families to other resources and programs.

• You will update narrative report summarizing new information from client and collateral sources, findings of home visit, and conclusions.

Learn more about our programs, as your work providing services will be through the Oregon Eligibility Partnership (OEP). 

Minimum Qualifications

• To qualify for this position, you must be bilingual in Spanish and English.

• One year of experience working at the Human Services Specialist 1 level for the State of Oregon; OR

• Two years of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR

• An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working with the public, providing assistance and interpreting and applying policies, rules, or guidelines; OR

• An equivalent combination of education, training, and experience relative to the class concept.

Essential Attributes

We are looking for candidates with:

• Experience explaining and delivering decisions related to the approval or denial of benefits or services

• Experience communicating complex and technical information in plain language, both verbally and in writing, to people from diverse backgrounds.

• Demonstrated ability to collaborate and thrive within a team‑focused environment.

• Experience utilizing multiple software systems.

• Experience processing data and solving problems to meet accuracy and timeline requirements.

Working Conditions

• Work schedule is a traditional work week, Monday-Friday.

• This role may be eligible to telework one day per week when business needs allow; however, in‑office work may be required to support Oregonians during periods of low staffing.

• Work is conducted in offices and other program sites.

• May interact with clients who are under emotional or financial stress.

• May require sitting at a terminal or telephone for prolonged periods of the workday.

Attention all candidates!

Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history.

• Please make sure your application materials, resume and job history, are clearly outlined as this information will be used to determine your starting salary range. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.

• The State of Oregon does not request or require your age, date of birth, attendance or graduation dates from an educational institution during the application process.

• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.

• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

• May require a valid driver’s license or other acceptable method of transportation.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.

• Cost of Living Adjustments.

• Annual salary increases (until you reach the top of the listed salary range).

• Amazing benefits package.

• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).  

• The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.

• The recruiter for this position is Yvette Medford. If you contact the recruiter, please include the job requisition number.

• Email: [email protected]

• Phone (call or text): 541-709-0306

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