Public Relations- Senior Account Manager- Strategic Communications

Position Summary

Pinkston Senior Account Managers work closely with upper management and begin to oversee client accounts and staff. They navigate the sensitivities of working with the media and have experience in crisis communications. Senior Account Managers drive account direction and media strategy. They are expected to oversee client work, support staff professional development, and work across delivery teams to provide seamless, integrated communications services for our clients.

Additional Details

• Status: Exempt Salaried
• Work Location: Falls Church, Virginia
• Travel: 5-10%

Role Responsibilities (Pitching/writing, media intel, client relations)

• Manage a team of people and a portfolio of projects, including leading collaboration across delivery teams. 
• Oversee media campaign plans and execute integration plans for clients
• Work with VPs and Directors to manage a crisis, understand escalation of issues when needed
• Engage with clients, self-directed to interact and make decisions on behalf of Pinkston
• Familiarity with client messaging and accompanying media risks and sensitivities
• Mitigate and problem-solve media and client complications
• Review proposals and draft SOWs that align with potential client needs
• Ensure that the team is aligned with the SOW in deliverables
• Work with upper management on onboarding new clients
• Assist with the creation of client messaging documents
• Engage in initial discovery calls with stakeholders
• Be familiar with key institutional knowledge points and donors
• Identify inherent media risks

• Professional development of staff
• Ensure team execution on communications strategies to reach client goals
• Familiarity with team clients, assisting the team when necessary
  

Skills & Qualifications

Required

• Undergraduate degree or relevant experience in public relations, communications, marketing, journalism, or a related field
• 7+ years of relevant communications and/or marketing experience
• Demonstrated ability to manage team members and clients
• Skilled at anticipating media, client, and team needs
• Ability to balance and navigate multiple time-sensitive projects
• Experience working in an integrated communications environment, collaborating across teams to deliver cohesive client work
• Alignment with Pinkston’s guiding principles

Culture

• Possesses a sense of persistence in all tasks; seeks to push through challenges and ensure excellence in deliverables
• Commitment to excellence and drive to exceed expectations
• Seeks to see the broader story of client work and understand how individual work contributes to a greater narrative
• Possesses a collaborative spirit, values teamwork, and has a strong ability to give and receive feedback and instruction
• Awareness of how actions impact internal organization and external stakeholders
• Empowers and assists – success is defined by not only your success but also by if you empowered and assisted your team to succeed

Who We Are

Pinkston is a full-service branding, marketing, and communications agency offering integrated public relations, creative, digital, and research services to transform companies and organizations. As an outcome-driven agency, Pinkston is committed to delivering customized, strategic solutions that drive real-world impact.

Pinkston offers a comprehensive benefits package that includes company-sponsored health, dental, and vision plans accompanied by employer-funded life insurance, HRA, and a short-term disability plan. Optional long-term disability and additional Life Insurance are also available. Pinkston provides a 401k retirement plan and contributes to each employee’s retirement annually, regardless of employee participation.

At Pinkston, we believe great things happen when people come together and are committed to building a collaborative in-person work environment. Pinkston is also committed to a healthy work-life balance. We offer flexibility through an innovative hybrid work model that gives team members the opportunity to work from home up to 30% of the time. Pinkston provides generous holiday and vacation policies, paid parental leave, and an additional week of paid “volunteer time off” to encourage employees to invest time in a 501C non-profit of their choice.

Equal Opportunity Employer

Pinkston is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Pinkston makes hiring decisions based solely on qualifications, merit, and business needs at the time.