Public Safety 26-27

Public Safety — Switchboard/Dispatch Operator

Responsibilities

Responsible to the Dispatch Coordinator to perform dispatch and switchboard duties during normal business hours. Insures that all calls are answered forwarded to the proper individual, office or department .

Duties

1. 

Answers and monitors all Switchboard calls, assists callers with directory information,.

2. 

Assists in transfer of calls and inform callers concerning proper procedures for making long distance and collect calls from campus telephones.

3. 

Be familiar and adhere to the policies and procedures found in the Dispatch/Switchboard Manual. Be familiar with resources available: directories, equipment, logs etc.

4. 

Be familiar with College structure, staff and organizations within as well as their functions. Be aware of campus events and conference groups to assist callers.

5. 

Be prepared to acknowledge and forward incoming severe weather reports and Homeland Security Advisories.

6. 

Answer Work Order Center calls during certain designated times make notifications to Officers and tradesmen as instructed.

7. 

Make contacts as requested by Public Safety Officers (students, faculty, workmen, Snow Crew, Resident Directors, Police Department, etc.

8. 

Provides back up for the Public Safety Dispatcher and data entry for access control. Answer Public Safety telephone lines promptly, responding appropriately by providing information or initiating response from officer(s).

9. 

Issue and replace ID/access control cards for students and employees under the direction of the Office/Dispatch Coordinator.

10. 

Perform other duties as assigned.

Qualifications

1. 

Good interpersonal and communication skills. Ability to articulate and convey information in a clear concise manner in the English language.

2. 

Ability to organize information and files.

3. 

One year of related experience and/or training.

4. 

Computer literate with the ability to quickly learn an Automated Records management system (computer aided dispatch program).