Public Safety Systems Support Specialist

Under the supervision of the Information Technology Systems Manager, this position serves as an on-site, dedicated support specialist for the Thomasville Public Safety Department. Primary responsibilities include providing 1st & 2nd level user/system support by maintaining integrated emergency response system applications, maintaining desktop and vehicular workstations, and working as a liaison between IT, NOC, vendors, and other stakeholders to achieve technology and functional objectives.

Provide 1st and 2nd-level end-user support for all PC-related hardware and software issues.

Provide 1st and 2nd-level support for client-side line of business applications.

Assist in creating and modifying scripts to ensure proper operations.

Evaluate and make recommendations for the purchase of new software/hardware.

Perform system administrative tasks for ongoing operations on all TPD and TFD-related servers in coordination with System Administrators.

Install and coordinate the installation of PCs, workstation operating systems, and application software.

Work extra hours as deemed necessary by the IT Systems Manager.

Education and Experience:

Associate degree in computer information systems or equivalent preferred.

Minimum of two years of experience in supporting IT-based systems.

Capability to obtain a Microsoft Entry-Level Certification within the first year of employment.

Capability to obtain the Network+ certification within the first year of employment.

Knowledge, Skills, and Abilities:

Excellent communication skills and ability to handle stress.

Proven work experience in technology support.

Strong oral and written communication skills.

Ability to adapt to frequently changing priorities and tasks.

Criminal background and other security checks will be required.

PHYSICAL/MENTAL DEMANDS

Mobility to work in typical office settings using standard office equipment.

Vision to read printed materials and computer screens.

Hearing and speech to communicate in person and over the telephone.

WORKING CONDITIONS

General office setting with occasional deadlines requiring flexibility and adaptability.

LIMITATIONS AND DISCLAIMERS

To perform this job successfully, an individual must be able to perform the essential job functions satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary job functions herein described. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

Since every duty associated with this position may not be described herein, employees may be required to perform duties not specifically spelled out in the job description, but which may be reasonably considered incidental to performing their duties as though they were actually written out in this job description.

Requirements are representative of minimum levels of knowledge, skills, and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an "at-will" basis.