QA Auditing Specialist

IWP Corporate Office
Andover, MA 01810, USA

Description

The Auditing Specialist will work as a member of the QA team, under the direction of the Senior Manager of Business Process, Projects and Quality, to develop, implement and maintain quality monitoring plans that align with departmental and organizational KPI’s and strategic objectives for their assigned operational team(s) to drive continuous quality improvement. In this role the individual will work closely with their assigned department management group to achieve quality assurance operational objectives by completing audits; providing data analysis; preparing reports; identifying trends and training opportunities; developing training materials and promoting change management.
What You'll Do

Coordinate with management team(s) to determine audit scope and timelines
Plan and perform QA audits and monitors
Review audit findings to ensure within expected ranges and develop action plans
Coordinate QA audit and committee meetings, including agenda, minutes and task tracking
Review and recommend operational policy and procedure updates to ensure cohesive end to end process throughout the organization
Maintain audit documentation according to established standards
Create training materials to facilitate CQI and meet departmental goals
Develop standard tools and procedures to improve audit efficiency
Create role based and departmental audit, productivity and trend reports
Participate in special projects as requested by the Senior Manager of Business Process, Projects and Quality
Evaluate new procedure implementation to ensure end to end process alignment
Facilitate effective change management through process review, operational auditing and documentation maintenance
Complete and distribute scheduled reports based on departmental KPI’s and goals
What You'll Need to Succeed

Ability to communicate in a clear, concise manner and listen attentively to others
Strong analytical skills
Ability to be unbiased when conducting analysis
Proficiency in Microsoft Office, specifically Excel, Word and Power point
Ability to adjust priorities and manage time wisely
Ability to analyze data and create reports
Ability to maintain accurate records and documentation
General knowledge of KPI’s and continuous quality improvement
Experience with process and procedure development and review
Knowledge of methods and techniques of data collection and analysis
2+ years relevant work experience in auditing, training and development or TQM
Make a Difference with IWP

Injured Workers Pharmacy (IWP) is proud to be

THE

Patient Advocate Pharmacy, helping injured workers around the country access their prescription medications with ease. As a specialized workers’ compensation home delivery pharmacy, we collaborate with the legal, medical, and insurance communities to help injured workers return to a productive life. At IWP we believe in our service, but it’s the people who make it a great place to work. We value our employees and strive for a culture of teambuilding, open mindedness, and fun. If that sounds like something you’d like to be part of, we’d love to hear from you! Your compensation will include a competitive salary, generous benefits, and opportunities for growth and development.
IWP is an Equal Opportunity Employer. IWP does not discriminate on the basis of race, creed, color, religion, national origin, sex, sexual orientation, gender identity, age, physical or mental disability, or any other basis covered by appropriate law. All employment decisions are made on the basis of qualifications, merit, and business need. IWP is committed to providing reasonable accommodations for qualified individuals with physical and mental disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at

[email protected]

We will make a determination on your request for reasonable accommodation on a case-by-case basis.

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