QA Manager

Quality Engineering Manager

As Zendesk’s Quality Engineering Manager you will define and implement processes and tools that improve our manual and automated QA processes. You will be testing a highly technical multi-tiered SaaS product, while gracefully handling curveballs in our fast-paced development environment. Your passion for automation and the release of flawless software makes you want to own this role. Bring your zest for working in a fun company where your participation in making a GREAT product is really valued.

What you get to do every day:

• Help establish manual and automated QA process to fit into overall software development lifecycle.  We deploy features every week and patches more frequently.


• Build, empower and manage a team doing QA across the application stack


• Drive the creation of repeatable test plans and black box test frameworks for all product components


• Recommend and implement improvements to our automation tools keeping abreast of the latest tools and standards across all platforms


• Align with Engineering Management to ensure on-time delivery of high quality features


• Manage quality metrics on multiple simultaneous software development projects to ensure success of strategic Zendesk goals


• Work closely with management to determine feasibility of product features


• Be able to adjust to competing priorities allocating your time as necessary to get things done

What you bring to the role:

• BSCS or related with a minimum of 5+ years experience doing hands-on Quality Assurance/Engineering for high-availability web applications


• 2+ years hiring, managing and mentoring QA staff


• Well versed in Quality and Software development best practices and standards with a comfort and confident in working with Product, Development, and Service Engineering  


• Familiarity with test automation frameworks such as Selenium, Watir or similar tools and experience using these tools as part of the QA process


• Experience working with Continuous Integration servers – Hudson, Jenkins strongly preferred


• Track record of participating in the delivery of high quality software projects on-time using Agile methodologies


• Excellent communication and collaboration skills both written and verbal